Wireless network disabled

Question

Wi-Fi card is being detected, but Windows says “Status: Not Present” for the adapte

How can I fix this issue since I can not find the wi-fi driver On the devise manager MediaTek wi-fi

Answer 1

Hi! Let me help you.

Based on the photo, your laptop detects the Wi-Fi adapter (MediaTek Wi-Fi 6E MT7902 Wireless LAN Card), but the status says “Not Present” and the connection is disconnected. This usually means the Wi-Fi driver is corrupted, disabled, or the adapter is not responding properly.

Please try these steps one by one:

Restart the laptop first

Sometimes the Wi-Fi card fails to initialize properly after sleep/update.

Reinstall the Wi-Fi driver

Press Windows + X → Device Manager

Expand Network adapters

Right-click MediaTek Wi-Fi 6E MT7902 Wireless LAN Card

Select Uninstall device

Check Delete the driver software if available

Restart the laptop

Windows may automatically reinstall the driver after reboot.

If Wi-Fi is still missing:

Go to your laptop manufacturer’s support page (ASUS for your Vivobook)

Download the latest MediaTek Wi-Fi driver

Install it manually

Restart again

Check if Wi-Fi is disabled in BIOS

Sometimes updates or power issues disable the wireless adapter.

Restart the laptop

Press F2 repeatedly while booting to enter BIOS

Look for Wireless / WLAN

Make sure it is Enabled

Try a Network Reset

Go to Settings > Network & Internet > Advanced network settings

Select Network reset

Restart the PC

If after all of this it still says “Not Present”, there is a chance the Wi-Fi card itself is loose or failing physically. If you are not comfortable opening the laptop, it would be best to have it checked by a hardware technician.

Answer 2

Follow these steps in order to try to bring the MediaTek Wi‑Fi adapter back online.

1. Confirm Wi‑Fi is enabled in Windows
   1. Select Start > Settings > Network & Internet.
   2. Make sure Wi‑Fi is turned On and Airplane mode is Off.
   3. If Wi‑Fi does not appear at all in Settings, continue with the next steps.
2. Check the adapter in Device Manager
   1. Select Search on the taskbar, type Device Manager, and open it.
   2. Expand Network adapters.
   3. If the MediaTek Wi‑Fi adapter is listed but has a down‑arrow icon, right‑click it and select Enable device.
   4. If it is listed without errors but Wi‑Fi still shows as missing, right‑click it, select Properties, then the Driver tab and verify the driver is present and not disabled.
3. If the adapter is missing or still shows as not present
   1. In Device Manager, on the Action menu choose Scan for hardware changes.
   2. If the adapter still does not appear or still does not work, uninstall and reinstall the driver:
      • Right‑click the MediaTek Wi‑Fi adapter (if present) and select Uninstall device.
      • Check Attempt to remove the driver for this device (or Delete the driver software for this device), then select Uninstall.
      • Restart the PC. Windows will try to reinstall the driver automatically.
4. Install the latest Wi‑Fi driver from the PC or adapter manufacturer
   • If Windows does not reinstall a working driver, use another device with internet access to download the latest Windows 11 driver for the specific MediaTek Wi‑Fi adapter from the laptop or motherboard manufacturer’s support site.
   • Copy it to a USB drive, install it on the affected PC, then restart.
5. If Wi‑Fi settings are still missing
   • Run the built‑in Network troubleshooter:
     1. Select Start > Settings > Network & Internet > Status.
     2. Scroll down and select Network troubleshooter, then follow the prompts.
   • If the adapter continues to show Status: Not Present even with the correct driver, this usually indicates a hardware or firmware problem on the Wi‑Fi card or motherboard. In that case, contact the device manufacturer for hardware diagnostics or consider using an external USB Wi‑Fi adapter as a workaround.

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References:

• Fix Wi-Fi connection issues in Windows
• Troubleshooting Wi-Fi connection on your Surface