Help needed with microsoft account ''doesn't exist''

Question

I have a microsoft account where i have minecraft. I am logged in with that account on my minecraft launcher and my microsoft store on my laptop, but when i try to log in on microsoft website it says my account email doesn't exist, and they can send a code to another email that i do not recognize.

I never typed in that another email nor and the first two letters are not like any of my mails.

I think someone has access to my account and changed my password and email.

Please help me its my first time having a situation like this

Answer 1

Hey there! Nice to meet you!

Based on your description, your Microsoft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received the error "account doesn't exist" when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl