Verification Declined

Question

Is there someone I can speak with about the verification process. I believe this was a mistake and have all documents needed to prove identity, you just do not allow the upload of those documents.

Answer 1

Hello Baseline DCF

Greetings! Thanks for raising this question in Q&A forum.

I completely understand your frustration being declined without a clear way to submit your documents is a very common pain point with the Azure Artifact Signing (formerly Trusted Signing) identity verification process. The verification is handled by Microsoft's validation team and the Azure portal does not always provide a way to upload supporting documents directly, which makes it confusing when you want to appeal or clarify a declined request.

Here is what you should do step by step:

Step 1: Contact the Artifact Signing Support Team Directly

This is the most important step. You can contact support at https://aka.ms/tssupportoptions and include your organization details and Tax ID or Business Identifier. Support can clear the existing identity validation request, allow you to resubmit with the correct information, and provide visibility into existing requests that may not be visible in your portal.

Step 2: Open an Azure Support Ticket

Open an Azure Support ticket for the subscription that hosts your Artifact Signing account and reference the Identity Validation ID. This is the only channel where Microsoft staff can look at backend validation details and advise whether a new request is possible.

To do this, go to the Azure Portal → Help + Support → Create a support request → Select service type as Artifact Signing and describe your situation. Include your Identity Validation ID (visible in the Artifact Signing blade of your Azure Portal), your organization name, and a brief explanation that you were declined and wish to provide supporting documents.

Step 3: Check if You Can Submit a New Identity Validation

In your Azure Portal, go to your Artifact Signing Account → Identity validations and check whether the "New identity validation" button is active. If the button is inactive and you can't select it, you don't have the Artifact Signing Identity Verifier role assigned to your account. If the button is available, you can start a fresh validation request and this time make sure all supporting documents are ready in digital format before starting.

Step 4: Things to Prepare Before Resubmitting

When you resubmit or when the support team allows a new request, have the following ready:

• A government-issued photo ID (passport or national ID)
• Business registration or incorporation certificate (if this is an organization account)
• A personal or business email that is an individual mailbox — not a group or distribution list — as the primary email for receiving the verification link
• The verification email link must be clicked within 7 days of receiving it, so watch your inbox including spam folders closely

Step 5: Post Your Identity Validation ID Here or Via Private Message

Looking at similar cases on this forum, Microsoft moderators from the Artifact Signing team are responsive here. Share your Identity Validation ID in a private message to a moderator on this thread, and they can escalate your case internally for a manual review.

You are absolutely right that there is no self-service document upload mechanism in the portal — this is a known limitation, and the only path forward is through the support ticket route described above.

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,
Jerald Felix.