hacked account

Question

My xbox account has been hacked and they have changed the recovery and password I tried login with microsoft its asking for me to make an account and when I try and access the account through my pc as I have signed in to windows with the same account it says something similar to 'try again later' or 'feature unavailable' I can prove information to show the account is mine such as: old passwords username passport to show my name links with the account and more,

Answer 1

Dear Jojo Everard,

1. Use Microsoft Account Recovery: https://account.live.com/acsr

Fill it out carefully and with as much detail as possible, even if the email/phone has been changed
Also, make sure to use the same normal device/wifi/location/network you usually use for that account.

You should include:
Old passwords (very important)
Xbox Gamertag
Xbox console ID (if you have it)
Billing info (old purchases, card digits, PayPal)

Account creation date (approx is fine)

Devices you used (your PC, Xbox console)

Any previous emails linked to the account

1. Try Xbox-specific recovery support:
   https://support.xbox.com/contact-us
   Choose: (Account security --> I think my account has been hacked)

Important: Check if your PC is still signed in or any other old device:
"If your Windows PC is still logged in:go to Settings --> Accounts & See if your Microsoft account is still active there"

Open (https://account.microsoft.com/security & https://account.microsoft.com/devices)
you may still be able to lock the attacker out

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You can give a Password Reset a try (https://account.live.com/password/reset)

If recovery fails, Keep resubmitting it (slightly improved details each time) or Contact Xbox support directly and request escalation for “compromised account with ownership proof”.

Good Luck,

M.