Subsciption problem

Question

I paid my office subscription well over a week ago yet most times I use an office application it keeps warning me that I haven't paid it - I've checked my bank and I certainly have

Answer 1

Thank you for letting me know.

If active, please try these steps if you haven’t already:

• Make sure you're signed in with the same Microsoft account that the subscription is linked to.
• Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your license status.

---

If issue still persists:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

---

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.

Answer 2

On a windows PC

When I sign in to my Microsoft account it shows as paid with next payment not due for another year. HOWEVER, virtually anytime I use a 365 app on my PC I get this warning that the account has not been paid. Apart from the warning being incorrect it is now becoming very irritating

Answer 3

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you seeing this message on a Windows PC or a Mac?
2. When you sign in to your Microsoft account at https://account.microsoft.com/services does the subscription show as active there, or still unpaid?

---

If you haven't tried anything yet (Windows):

• Make sure you're signed in with the same Microsoft account that the subscription is linked to.
• Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

If you're using Mac (MacOS):

• Open any Microsoft 365 app such as Word. > At the top of the screen, select Word (or the app name) in the menu bar. > Select About Word. > Click More Info… > Select "Refresh License".
• After that, close any open documents and completely restart all Microsoft 365 apps so the license refresh can take effect.

---

If the issue persists, please provide more details by answering my questions.

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.