Multiple BSODs need help reading them

Question

Multiple BSODs need help reading them

Beatrice M 0

So, I'm technologically illiterate and need help reading some dump files after a few BSODs that happened today. Laptop was able to restart alright with no delay or problem but I need to know wtf is wrong with it, I usually use it to play games or use my digital tablet. Recently reset my pc before this due to similar problems with windows updates and restart loops.

All I know about my laptop is it's Acer Nitro 5 AN515-47 sorry. I really need help

This is the link to the dump files btw

https://www.mediafire.com/file/w3g2txsrou9tc35/062326-12453-01.zip/file

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Answer 1

Jonathan Deives 74,960 Independent Advisor

The minidump file indicates the cause is "dxgkrnl.sys", usually GPU related.

Use the free software "DDU tool" to uninstall the current graphics card driver, go to the manufacturer's website and download the latest driver.

Beatrice M 0 Reputation points

2026-06-23T05:52:37.43+00:00

ah okay i'll do that, also my laptop did another crash ugh, this was the second minidump, is it the same problem?
https://www.mediafire.com/file/5bhpzwjqsynd451/062326-12218-01.zip/file
Jonathan Deives 74,960 Reputation points Independent Advisor

2026-06-23T15:15:57.7733333+00:00

Yes, the other minidump also indicates a GPU problem.
Beatrice M 0 Reputation points

2026-06-23T15:57:51.63+00:00

ugh so sorry again but there was another bsod while i was doing this, is this the same or different and all together is this serious? I checked through cmd and crystaldeskinfo and there was no problem found

https://www.mediafire.com/file/7qh2tmc4g6ae9f7/062326-10906-01.zip/file
Jonathan Deives 74,960 Reputation points Independent Advisor

2026-06-23T19:34:42.06+00:00

The new file indicates a memory corruption issue, which could have been caused by a background update problem.
Beatrice M 0 Reputation points

2026-06-23T22:09:21.2833333+00:00

So I checked my third party drivers and apparently it kept on stacking, I used the ddu tool to do a clean install on all my drivers so fingers crossed ><
Jonathan Deives 74,960 Reputation points Independent Advisor

2026-06-23T22:10:49.9666667+00:00

If the problem persists, check if any new minidump file has been generated.
Beatrice M 0 Reputation points

2026-06-24T16:33:14.2266667+00:00

https://www.mediafire.com/file/kejdhydeo0vmw6k/062426-13500-01.zip/file
another dump file from today, was using chrome and my digital tablet, turned the latter off and it shut down and restarted. I got worried so i ran a ram and ssd test and there was no problem ugh, this problem has been persisting ever since i recently reset my pc UGH
Jonathan Deives 74,960 Reputation points Independent Advisor

2026-06-24T17:36:04.0533333+00:00

Try forcing Windows to show failed drivers and produce minidump files, enable Driver Verifier for this.

Before running Driver Verifier, create a new system restore point.

Click on start menu and type "verifier".

Select "Create custom settings (for code developers)" > "Next".

Check all options except "DDI compliance checking" and "Randomized low resource simulation".

Click Next > Select "Select driver names from a list".

Next Select all drivers NOT provided by Microsoft. > Next > Finish.

Restart the system until the BSOD occurs 3 times and minidump files are generated.

If you have problems starting Windows after enabling Driver Verifier, follow these steps:

Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

Do this three times.

Windows will boot into the Recovery Environment.

Go to Troubleshoot > Advanced Option > Startup Settings and click Restart.

When restarting, press 4 to enter safe mode.

Open command prompt as administrator, run these two commands and restart your PC.

verifier /reset

verifier /bootmode resetonbootfail