Microsoft 365 Basic subscription cancelled after upgrading to 365 Personal then cancelling

Edwin 0 Reputation points
2026-07-08T16:19:41.75+00:00

I had a prepaid Microsoft 365 Basic annual subscription valid until December 2026. I upgraded to Microsoft 365 Personal, then cancelled it within the refund period and received a full refund. The refund also removed my original Basic subscription, even though it was already paid for. I'd like my original Microsoft 365 Basic subscription reinstated with its remaining prepaid term.

Microsoft 365 and Office | Other
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Edwin 0 Reputation points
    2026-07-08T17:13:14.7466667+00:00

    It's all sorted now. I was able to chat with someone from Microsoft about what had happened. Apparently when I signed up to 365 Personal it merged my 365 Basic subscription into it. So that when I cancelled my 365 Personal subscription it cancelled my 365 Basic subscription too. It kinda sucks though. Because I paid AU$29.99 + AU$159, but I was only refunded AU$159 and both subscriptions were cancelled.

    Was this answer helpful?

  3. EmilyS726 248.2K Reputation points Independent Advisor
    2026-07-08T16:52:03.95+00:00

    Hello,

    When you go to https://account.live.com > subscriptions, are you saying, the basic plan is listed as expired?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.