subscription refund

Question

I'm writing to you today requesting a refund for my Microsoft 365 subscription. I cancelled this in January yet have been charged every month since. turns out you guys trick us, members of the public by creating a kind of trick to the cancellation process, you are not clear with cancellation instructions so upon clicking cancel there is another few buttons you must click to finalize your cancellation. Hence rendering the cancellation I thought I had undertaken useless. I ask you to refund the previous 6 payments of $16 AUD to my paypal account.

kind regards

Keenam Murphy

Answer 1

This forum is just a user to user forum, no-one here has any account access, if you have cancelled the subscription, and payments are still being taken from your account, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option