WINDOWS ACTIVATION

Naseeb Kumar 0 Reputation points
2026-08-30T12:16:40.32+00:00

i have my original product key and back up product key for windows pro they are both correct and match , but still my windows is not activating . I got windows in my leptop inbuilt. Even trobleshooting didn't work. My Microsoft office also got stuck

Windows for home | Windows 10 | Licensing and activation
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  1. DaveM121 923.6K Reputation points Independent Advisor
    2026-08-30T12:50:13.2233333+00:00

    1

    What happened on your laptop before Windows was no longer activated.

    2

    Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

    Run or paste this command and hit Enter:

    slmgr.vbs /dlv

    Please post a screenshot of the resulting dialog

    3

    Download the free ShowKeyPlus app from the Microsoft Store.

    Please provide a screenshot of that app window and please hide your product key in the screenshot.

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  2. AI answer

    2026-08-30T12:16:57.99+00:00

    If Windows came preinstalled on the laptop and both keys appear correct, the most likely causes supported here are:

    1. The installed edition does not match the license
      • If the device has a digital license for one edition and a different edition is installed, activation fails.
      • Open Start > Settings > Update & Security > Activation on Windows 10, then select Troubleshoot.
      • If the troubleshooter detects a valid digital license for a different edition, it will tell which edition is licensed and how to install the correct one.
    2. Run the Activation troubleshooter again from the correct location
      • In Windows 10: Start > Settings > Update & Security > Activation > Troubleshoot.
      • This requires an administrator account and an internet connection.
      • If Windows has a digital license but is not activated, the troubleshooter can offer Activate Windows and then Activate.
    3. If the laptop was purchased with Windows preinstalled and activation never completes
      • This can happen if the proper product key was not included in the device hardware.
      • If the troubleshooter cannot activate the device, the next supported step is to contact the PC manufacturer.
    4. If Windows was reinstalled by a shop or technician
      • If the wrong edition was installed during reinstall, activation can fail even when the key is genuine.
      • If the PC was recently repaired at an independent repair facility, contact them to confirm whether the repair or reinstall changed the Windows edition or requires a new license.
    5. If needed, reinstall the correct edition
      • If the device has a digital license for Windows 10 Home but Windows 10 Pro is installed, Windows 10 Home must be installed for activation to succeed.
      • During setup, if a digital license already exists for that edition, the product key entry can be skipped and Windows should activate automatically after installation completes.
      • Warning: a clean installation can remove apps and data unless files are backed up first.
    6. If activation still fails
      • Check the exact activation error and use the activation error guidance.
      • If the troubleshooter cannot fix the issue, contact support.

    For Office being stuck: the available context only confirms that Office activation has separate guidance under Activate Office and Activate Office for Mac. No further Office troubleshooting steps are provided here.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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