Hello sharon hesney
Thank you for reaching out. I'm so sorry for any frustration this issue with Microsoft Solitaire may have caused.
Please note that as forum moderators, we do not have access to game information, accounts, or game data. We also do not have any tools or permissions to modify, update, or change the in-game user interface (UI) or settings and updates for Microsoft Solitaire or any other game. As a result, we are unable to investigate account-specific game details or implement any changes on behalf of users.
If you would like to provide feedback regarding the Solitaire game, features, or user experience, we encourage you to submit your suggestion through here: Submit a request for Microsoft Casual game
Thank you for your understanding.