365 - Help & Support

Egawes 0 Reputation points
2026-08-31T11:54:54.2933333+00:00

The Help & Support in 365 Admin centre has disappeared, is this functionality been removed?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. AI answer

    2026-08-31T11:55:06.2333333+00:00

    No. Help & support has not been removed from the Microsoft 365 admin center.

    For Microsoft 365 for business, support requests are still started from the admin center:

    1. Go to the admin center.
    2. Select Help & support at the bottom right of the page.
    3. Enter the issue in Support Assistant.
    4. If the suggested results don’t help, select Contact Support.

    If Help & support is missing or access is blocked, one documented cause is that the signed-in account isn’t an admin. In that case, the admin center can show a message that there isn’t permission to access the page or perform the action.

    For Intune-related admin experiences, all authenticated users can access Support Assistant, but creating and managing support tickets requires a Microsoft Entra role that includes the microsoft.office365.supportTickets action.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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