Code problem

Question

I'm setting up a new mobile phone and the verification code Microsoft sends me I key in CORRECTLY only to get "wrong code"error?

Answer 1

If the code is entered correctly but Microsoft says it is wrong on a new phone, the most relevant fixes are:

1. Verify that the code is being sent to the expected method.
   • Check that the phone number or email shown is the correct security info.
   • Go to the Security page, select Update info, and choose a method that is known to work.
2. If the old and new verification addresses are both Microsoft accounts, use private browsing.
   • Sign in to the account requesting the code in one InPrivate/private window.
   • Open a second InPrivate/private window and sign in to the alternate Microsoft email account that receives the code.
   • Copy the code from that message back into the first window.
   • This avoids being signed out of the first account while retrieving the code.
3. Check for delivery issues that can make a code effectively unusable.
   • Check Junk email for messages from @accountprotection.microsoft.com.
   • If using SMS, make sure the phone does not block texts from unknown numbers, the inbox is not full, and the messaging app is working.
   • VOIP numbers cannot be used for sign-in or verification codes; use a mobile number instead.
4. Avoid repeated requests.
   • Excessive or repetitive requests can trigger a temporary block and prevent codes from being sent or accepted normally.
   • If many attempts were made, stop retrying for a period and try again later.
5. If access to the old security method is lost, replace the security info.
   • If at least one existing method still works, sign in to Advanced security options, add a new way to sign in or verify, confirm it, then remove the old method.
   • Do not change all security info at the same time, because the account may be restricted for 30 days.
   • If all security info is lost, at the Verify your identity prompt select I don't have any of these and follow the replacement process. After replacement, there is a 30-day wait before sign-in is allowed.

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• Troubleshoot Microsoft verification code issues