Upgrading a laptop from 1803 to 1909 using a upgrade task sequence, after reboot black screen

Question

I was testing with a user having them upgrade from 1803 to 1909 via task sequence, which is just the upgrade image and the reboot. Everything is working fine until the reboot the machine is on but the screen is black which makes me think maybe it's a display hardware issue, but normally It's on workstations that have a graphics card and you can plug into the onboard and still get it to work. We are doing this over the VPN due to the global pandemic. Here are the SMTS.log

Here is right before the Reboot and Below will be after we had him reboot it.

Execution engine result code: Reboot (2) TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
Task Sequence Manager ServiceMain finished execution. TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
Task Sequence Manager execution terminated as system shutdown is in progress. Code 0x00000000 TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
RegQueryValueExW is unsuccessful for Software\Microsoft\SMS\Task Sequence, SMSTSEndProgram TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
GetTsRegValue() is unsuccessful. 0x80070002. TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
End program: TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
Stopping Task Sequence Manager service TSManager 8/5/2020 11:09:37 AM 69796 (0x110A4)
RegQueryValueExW is unsuccessful for Software\Microsoft\SMS\Task Sequence, SMSTSEndProgram TSManager 8/5/2020 11:09:37 AM 69200 (0x10E50)
GetTsRegValue() is unsuccessful. 0x80070002. TSManager 8/5/2020 11:09:37 AM 69200 (0x10E50)
End program: TSManager 8/5/2020 11:09:37 AM 69200 (0x10E50)

Command line: C:\WINDOWS\CCM\TSMBootstrap.exe /env:Gina /configpath:C:_SMSTaskSequence /bootcount:2 /reloadenv TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Current OS version is 10.0.17134.0 TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Logging successfully initialized. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Resuming Task Sequence in Full OS TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Starting tsmbootstrap.exe version 5.0.8913.1000 from location 'C:\WINDOWS\CCM\TSMBootstrap.exe' TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Environment scope successfully created: Global{51A016B6-F0DE-4752-B97C-54E6F386A912} TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Environment scope successfully created: Global{BA3A3900-CA6D-4ac1-8C28-5073AFC22B03} TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Loading the Task Sequencing Environment from "C:_SMSTaskSequence\TSEnv.dat". TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Updating the local data path in the Task Sequencing Environment. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Reading logging settings from Task Sequence environment to set Task Sequence logging. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
We are going in OOBE and potentially need to set the authenticator in SSL TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
setting the authenticator TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Pass DP auth token and super peer token(if available) to the client framework in provisioning mode TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
setting the DP auth token TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Importing certificates to root store TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Executing command line: "C:\WINDOWS\CCM\TsProgressUI.exe" /Register:WinPE with options (0, 0) TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
==========[ TsProgressUI started in process 9356 ]========== TsProgressUI 8/5/2020 12:18:23 PM 9360 (0x2490)
Registering COM classes TsProgressUI 8/5/2020 12:18:23 PM 9360 (0x2490)
sbModulePath = C:\WINDOWS\CCM\TsProgressUI.exe TsProgressUI 8/5/2020 12:18:23 PM 9360 (0x2490)
Shutdown complete. TsProgressUI 8/5/2020 12:18:23 PM 9360 (0x2490)
Process completed with exit code 0 TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Successfully registered Task Sequence Progress UI. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "Intel(R) Ethernet Connection (5) I219-LM" with IP Address 0.0.0.0. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "Bluetooth Device (Personal Area Network)" with IP Address 0.0.0.0. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "VMware Virtual Ethernet Adapter for VMnet1" with IP Address 192.168.195.1. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "Fortinet Virtual Ethernet Adapter (NDIS 6.30)" with IP Address 0.0.0.0. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "VMware Virtual Ethernet Adapter for VMnet8" with IP Address 192.168.20.1. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "Intel(R) Dual Band Wireless-AC 8265" with IP Address 0.0.0.0. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Found network adapter "Microsoft Wi-Fi Direct Virtual Adapter" with IP Address 0.0.0.0. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Starting Task Sequence Manager. TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
executing TS Manager not in full media TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
executing TS Manager in c:\windows\ccm TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Executing command line: "TsManager.exe" with options (0, 0) TSMBootstrap 8/5/2020 12:18:23 PM 8980 (0x2314)
Successfully initialized Logging for Task Sequence Manager. TSManager 8/5/2020 12:18:23 PM 9424 (0x24D0)
Commandline: "TsManager.exe" TSManager 8/5/2020 12:18:23 PM 9424 (0x24D0)
Successfully registered Task Sequencing COM Interface. TSManager 8/5/2020 12:18:23 PM 9424 (0x24D0)
Executing a standalone module (tsmanager.exe) version 5.0.8913.1000 from location 'C:\WINDOWS\CCM\TsManager.exe' TSManager 8/5/2020 12:18:23 PM 9424 (0x24D0)
UEFI: true TSManager 8/5/2020 12:18:23 PM 9424 (0x24D0)

unknown host (gethostbyname failed) TSManager 8/5/2020 12:18:25 PM 9424 (0x24D0)
Sending with winhttp failed; 80072ee7 TSManager 8/5/2020 12:18:25 PM 9424 (0x24D0)
Will retry in 6 second(s) TSManager 8/5/2020 12:18:25 PM 9424 (0x24D0)
Retrying... TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
SSL, using authenticator in request. TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
In SSL, but with no client cert. TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
In SSL, but with no media cert. TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
unknown host (gethostbyname failed) TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
Sending with winhttp failed; 80072ee7 TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
Will retry in 10 second(s) TSManager 8/5/2020 12:18:31 PM 9424 (0x24D0)
Retrying... TSManager 8/5/2020 12:18:41 PM 9424 (0x24D0)

Answer 1

Hello,
For task sequence and SCCM question, TechNet System Center Configuration Manager forum is a more appropriate place, there are best resources for you, such as this case blow:
https://social.technet.microsoft.com/Forums/ie/en-US/f0ff8f49-753d-4409-a24d-7811313241fa/windows-10-inplace-upgrade-sometimes-not-working?forum=configmanagerosd
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn.
Thanks for your understanding and cooperating.

Answer 2

Hi,

You have posted in the general System Center Operations Manager (SCOM) forum, since your issue is related to SCCM / MECM I suggest you ask over at the dedicated SCCM / MECM forum over here:
https://social.technet.microsoft.com/Forums/en-US/home?forum=ConfigMgrCBOSD

https://learn.microsoft.com/en-us/answers/topics/me-cm-osd.html

----------

(If the reply was helpful please don't forget to accept as answer, thank you)

Best regards,
Leon

Answer 3

Do you install any Antivirus Software?

Answer 4

Hi,

The error code 80072ee7 means "The server name or address could not be resolved".

1. Please help check if there is valid network adapter for the device. Refer to:
   SCCM Task Sequence Failing - 0x80072ee7
2. Also try to verify DNS is working correctly with an nslookup test. Refer to:
   unknown host (gethostbyname failed)

Thanks for your time.

Answer 5

Hi,

May we know the current status of the question? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

Thanks and regards,
Simon