internal audio speakers do not work

Question

how to turn on internal audio speakers and microphone

Answer 1

Hi,

If the Q&A Assist procedure didn't work, please follow the steps below:

Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.

Thanks.

Answer 2

Try these steps in Windows 11 to enable the built-in speakers and microphone:

1. Check the speaker output device
   • Select the Speakers icon on the taskbar.
   • Select the arrow to the right of the volume slider to open the list of audio devices.
   • Make sure the built-in speaker device is selected.
2. Check speaker connections and mute state
   • Make sure the device is not muted.
   • Turn up the system volume and any app-specific volume.
   • If headphones are plugged in, unplug them. Built-in speakers may not work while headphones are connected.
3. Set the default playback device
   • Go to Start > Settings > System > Sound.
   • Under Related settings, select Sound Control Panel.
   • On the Playback tab, select the built-in speaker device and choose Set Default.
4. Turn off audio enhancements
   • Go to Start > Settings > System > Sound.
   • Select the playback device, then Properties.
   • Open the Enhancements tab and select Disable all enhancements.
   • If there is no Enhancements tab, open Advanced and turn off any available audio effects.
5. Turn on microphone access
   • Go to Start > Settings > Privacy & security.
   • Under App permissions, select Microphone.
   • Turn on Microphone access and Let apps access your microphone.
   • If the problem is only in one app, make sure that app is also allowed.
6. Select the correct microphone and raise its level
   • Go to Start > Settings > System > Sound.
   • Under Input, make sure the built-in microphone is selected.
   • Select Device Properties.
   • On the Levels tab, increase Microphone and Microphone Boost.
   • Speak and check Test your microphone. If the line moves, the microphone is working.
7. Restart audio services
   • In the taskbar search box, type services and open it.
   • Restart these services:
     • Windows Audio
     • Windows Audio Endpoint Builder
     • Remote Procedure Call (RPC)
8. If Windows is not detecting the built-in audio devices, reinstall the audio driver
   • Right-click Start and open Device Manager.
   • Expand Sound, video and game controllers.
   • Right-click each audio device and select Uninstall device.
   • If shown, select Delete the driver software for this device.
   • Restart the PC.
   • If the devices do not return, open Device Manager, right-click Sound, video and game controllers, and select Scan for hardware changes.
   • Then right-click the audio driver and select Update driver.
9. If the device uses IDT High Definition Audio CODEC
   • In Device Manager, expand Sound, video and game controllers.
   • Right-click IDT High Definition Audio CODEC > Update driver.
   • Select Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
   • Select High Definition Audio Device and then Next.
10. Try a different audio format

• Open Control Panel > Hardware and Sound > Sound.
• On the Playback tab, right-click the Default Device and select Properties.
• On the Advanced tab, change Default Format, select OK, and test audio.

If the built-in speakers and microphone still do not appear in Windows after these steps, the audio hardware may not be detected correctly and the driver may need to be reinstalled again through Device Manager.

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• [Windows 11](https://support.microsoft.com/windows/hardware/audio/fix-sound-or-audio-problems-in-windows#general-audio-troubleshooting-in-windows-11)
• [Windows 10](https://support.microsoft.com/windows/hardware/audio/fix-audio-issues-when-no-sound-plays-from-speakers-or-headphones-in-windows)
• [Windows 10](https://support.microsoft.com/windows/hardware/drivers/fix-microphone-problems#windows-isn't-detecting-the-headset,-camera,-or-microphone)