windows cannot connect to the printer operation failed with error 0x00000139f

Question

Getting below-attached error while configuring the shared printers. Error:- Windows cannot connect to the printer operation failed with error 0x00000139f Please refer to the attached snap. Kindly provide a solution if available on the same. ![145493-image.png][1] [1]: /api/attachments/145493-image.png?platform=QnA

Answer 1

Work computers often don't allow you to run troubleshooters and updates are automatic, so how would I know what's safe to uninstall, assuming I can uninstall anything without admin rights. Surely most users won't be allowed to edit the registry by their IT departments?

Answer 2

Hi there,

If you have installed any new updates, my first suggestion would be to uninstall the update and then try connecting it to the Network. Look for update KB5006670 and remove it. After rebooting, shared printers on the network can be added again.

You can also try to delete the corrupted registry key of the print driver on a print server to which the shared printer is directly connected.

Open the Registry Editor (regedit.exe).
Go to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\ and expand the branch with the printer name
In the registry key of the printer which is facing with the problem, delete BIDI key in CopyFiles section

Restart the print spooler service
net stop spooler
net start spooler

After removing the BIDI registry key on the server-side, try to connect the shared printer again

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