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Skype For Business - missing icons and text

charles allen 1 Reputation point
2020-08-21T14:47:41.107+00:00

Hi, users are starting to report that they are missing all the icons and text from Skype for Business

19532-image.png

See pic

We have reinstalled and also tried deleting the sip profile with no affect.

please help!

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor
    2020-08-24T05:32:31.037+00:00

    Hi charlesallen-1636,

    What do you do before this issue happened?

    Do all the users have the same issue?

    What is the client version?

    It recommends affected users update the Office app by open any Office app and choose File > Office account > Update Options > Update now.

    Also, you can try to repair Office by this link:
    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b.

    Then, perform a clean boot on the machine as this article:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows.

    Moreover, you can check if there is any related error message in Skype for Business front-end server event viewer.

    If the response is helpful, please click "Accept Answer" and upvote it.

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