Windows 10 Upgrade Failures

Question

Hello, running into a Windows 10 upgrade issue (via SCCM Software Update Point) on about 15 machines so far, and cannot make heads or tails of the error. The machines I have checked so far are pre-1903, and are attempting a 1909 upgrade.

Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD  
SetupDiag version: 1.6.0.0  
System Information:  
	Machine Name = B0J1L13  
	Manufacturer = Dell Inc.  
	Model = Precision 7540  
	HostOSArchitecture = x64  
	FirmwareType = UEFI  
	BiosReleaseDate = 20200312000000.000000+000  
	BiosVendor =   
	BiosVersion = 1.8.2  
	HostOSVersion =   
	HostOSBuildString = 17763.1.amd64fre.rs5_release.180914-1434  
	TargetOSBuildString =   
	HostOSLanguageId =   
	HostOSEdition = Enterprise  
	RegisteredAV = Windows Defender  
	FilterDrivers = FileInfo  
	UpgradeStartTime = 8/20/2020 3:22:00 PM  
	UpgradeEndTime = 8/20/2020 5:01:43 PM  
	UpgradeElapsedTime = 01:39:43  
	CV = XeYkyq1qb0CmTJtr  
	ReportId =   
Error: SetupDiag reports abrupt down-level failure.  
Last Operation: Finalize  
Error: 0xC190012F - 0x60000  
LogEntry: 2020-08-20 16:52:17, Error                 MOUPG  CSetupManager::OpenOrCreateFinalizeTask(4244): Result = 0xC190012F  
Refer to "https://learn.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.  
Last Setup Phase:  
Phase Name: Safe OS  
	Phase Started: 8/20/2020 5:01:43 PM  
	Phase Ended: 1/1/0001 12:00:00 AM  
	Phase Time Delta: 00:00:00  
	Completed Successfully? False  
Last Setup Operation:  
Operation Name: Ensure suspended services are stopped  
	Operation Started: 8/20/2020 4:51:57 PM  
	Operation Ended: 1/1/0001 12:00:00 AM  
	Operation Time Delta: 0:00:00:00.0000000  
	Completed Successfully? False  

From what I can tell, that error code is relating to perhaps a previous failure, where it thinks a full upgrade is already pending, but not sure how to fix that without a complete reset. (this is about 15 machines out of 150, so not good. Any help from Microsoft would be appreciated here. I am still investigating any commonalities, but wanted to get this question out there in case anyone had any ideas.

Answer 1

Please install the 1909 upgrade update manually firstly by launching setup.exe from the C:\$WINDOWS.~BT directory, we could check if the update could be installed successfully on about 15 machines.

Kindly navigate to C：\ $ WINDOWS ~BT \ Sources \ Panther \ CompatData [date-time] .xml, and check if there is any incompatable application which blocked the upgrade.

Besides, from SCCM side, we could check Windowsupdate.log and UpdatesHandler.log for more detailed information.

---

If the response is helpful, please click "Accept Answer" and upvote it.