Issue with MS teams

Question

Hello

Please i need your help on this.

We have a user who is assigned the correct license to make calls via Teams but she gets an error every time she tries to do so.

Here is the error message

Here is the license assigned to the user

Answer 1

For anyone else that finds this thread, I had the same issue. Licenses were assigned properly, Phone number was assigned to the account in the Teams Admin Centre, but I still got this issue. I found that i could dial out but not dial in. It turns out that my DNS settings were not correct. In my case, we did not have SRV records set up for siptls or _sipfederationtls_tcp. Once we added those, all worked as expected.

Answer 2

Hi @IBN ,

Aside from the calling plan license, please also make sure a phone number has been assigned to the user.

For information on how to manage phone numbers for your users, you may refer to the instructions in the link below:
https://learn.microsoft.com/en-us/microsoftteams/setting-up-your-phone-system#step-3-get-phone-numbers-for-your-users

Please be aware that you may need to wait for up to 72 hours for the change to provision through teams.

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