Serial is blank on Devices Node?

Question

Our Devices Node serial number is blank for all machines. We resorted to queries and reports to search by serial number, which is a pain.

I've checked checked in the hardware inventory and we have PC BIOS (Serial Number) and System Enclosure (Serial number) both checked.

I've even gone as far as looking up how to create an entire new node to grab the serial using the console builder, but I'm just skirting the problem.

Any ideas? They are all Dell machines.

Answer 1

Answer 2

That is to be expected. That SN is a holdover from older version of CM.

Answer 3

@My9to5
Thank you for posting in Microsoft Q&A forum.
From my experience, the Serial number is for mobile devices only in console.
Here is also a UserVoice about this requirement:
https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/33429643-add-hardware-inventory-information-to-devices-view
You may try the methods to meet your requirement now:

1. Create a custom report following this guidance:
   https://learn.microsoft.com/en-us/archive/blogs/infratalks/sccm-2012-reporting-get-system-serial-number-create-custom-ssrs-report
2. Go to Monitoring -> Overview -> Queries, and make a query that output the results in a column view. Just create a new query and name it something like "All Systems (with Serial Number)" then use this query select SMS_R_System.Name,
   SMS_G_System_PC_BIOS.SerialNumber,
   SMS_R_System.SMSAssignedSites,
   SMS_R_System.IPAddresses,
   SMS_R_System.IPSubnets,
   SMS_R_System.OperatingSystemNameandVersion,
   SMS_R_System.ResourceDomainORWorkgroup,
   SMS_R_System.LastLogonUserDomain,
   SMS_R_System.LastLogonUserName,
   SMS_R_System.SMSUniqueIdentifier,
   SMS_R_System.ResourceId,
   SMS_R_System.ResourceType,
   SMS_R_System.NetbiosName,
   SMS_R_System.ClientType from SMS_R_System join
   SMS_G_System_PC_BIOS on SMS_G_System_PC_BIOS.ResourceID = SMS_R_System.ResourceId

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