How do I use thetext recovery converter on word?

Christi Manley 81

I have a corrupted file. Word suggests I use the text recovery converter. where is that?

Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-08-01T09:17:10.547+00:00

Hi @Christi Manley ,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Michael Smith 0 Reputation points

2023-01-31T00:20:40.42+00:00

I have had the same problem. Supplied a screen shot of recommendation from Microsoft Word.
Michael Smith 0 Reputation points

2023-01-31T00:23:54.07+00:00
Stefan Blom 2,146 Reputation points MVP

2023-01-31T00:46:30.45+00:00

I have had the same problem. Supplied a screen shot of recommendation from Microsoft Word.

Michael,

Word recommends text recovery when it doesn't recognize a file. Often, it won't help, though, because the file is actually damaged.

I recommend that you start a new thread instead of posting a follow-up to a thread started in July 2022.
Yitagesu Gesit 0 Reputation points

2023-10-16T11:08:12.8666667+00:00

I have a corrupted file. Word suggests I use the text recovery converter. where is that?
Stefan Blom 2,146 Reputation points MVP

2023-10-16T12:07:13.0266667+00:00

I have a corrupted file. Word suggests I use the text recovery converter. where is that?

Yitagesu Gesit,

In Word for Windows, display the Open dialog box (File > Open > Browse) and change the file type to "Recover Text From Any File." Then see if you can open the document.
Shadetree Sam 0 Reputation points

2024-01-02T04:52:30.4366667+00:00

I was able to upload the .docx file to my google drive, save it in google docs format, and download it as a Word document, but still couldn't open the downloaded .docx file in Word. My Google Drive was last updated in August, 2023, and I'm running Word 365 Version 2312 Build 16.0.17126.20078) 64-bit. I'm still looking for directions on how to run the Microsoft Text Recovery Converter, but haven't found any.
Pete Wilburn 70 Reputation points

2024-01-03T08:08:02.55+00:00
@Shadetree Sam

To use the text recovery tool, you do the following:

Open Word

Click File (top left)

Click Open (top left)

Click Browse (Other Locations)

Note: Don't open the file from the built in file explorer, click on Browse or OneDrive or another location so as to open the Open Window

In the Open Window, the file type field is above the Open button and the Cancel button. [ All Files (.) ]

Click on the file type field to open the file type drop down menu.

Select "Recover Text from Any File (.)"

Open the damaged file (if you can)

Delete the binary data at the start and end of the file before saving.

Save the file.

This tool didn't work for me when I had trouble, which is why I devised the google drive/docs method.

Check the link below for other methods to fixing damaged word files. This list of methods is pretty comprehensive and includes the "Recover Text from Any File" method and the Save the document to other formats method, which is like the google drive/docs method.

https://learn.microsoft.com/en-us/office/troubleshoot/word/damaged-documents-in-word

YMMV and no method is guaranteed. Good luck.

6 answers

Pete Wilburn 70 Reputation points

2023-05-14T08:58:50.8433333+00:00

This is what I did to recover a word file with the error shown above.

Upload file to google drive.

Open in google drive.

Convert to google docs file.

Convert to word file.

Download new word file.

The document was recovered including formatting, pictures, textboxes, equations, etc.
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13 people found this answer helpful.
Salim, Maria 15 Reputation points

2023-06-21T15:48:35.89+00:00

genius!! this was so helpful!! thank you sm totally saved my work

Alan Berow 10 Reputation points

2023-07-24T02:48:51.2866667+00:00

I have no idea how you came up with this idea, but it worked when no MS advice or tool did. Thank you.

Zipporah 20 Reputation points

2023-08-21T23:10:11.6033333+00:00

Mr. Pete,

THANK YOU!!! THANK YOU!!! THANK YOU!!! THANK YOU!!!! I CAN NOT SAY IT ENOUGH!!!! For over an hour I tried everything I have known to do in my decades of working with Word. NOTHING HELPED! I'm so grateful for whoever began this thread and more than GRATEFUL that you answered!!! God bless you!!!!

Zipporah 20 Reputation points

2023-08-21T23:11:13.5233333+00:00

Thank you!

Mohammad Habeeb 0 Reputation points

2023-09-30T15:22:27.2633333+00:00

even google drive could not help open it.

Anonymous

2023-10-18T14:29:12.39+00:00

Tried that. Template and other file info has been stripped out.

imajwru 10 Reputation points

2023-10-24T21:48:58.63+00:00

How do you upload the corrupted Word file to Google Drive? Please explain as Step 1; Step2, etc. Thank you.

Stefan Blom 2,146 Reputation points MVP

2023-10-24T22:25:54.8833333+00:00

How do you upload the corrupted Word file to Google Drive? Please explain as Step 1; Step2, etc. Thank you.

imajwru,

See https://support.google.com/drive/answer/2424368?hl=en .

Pete Wilburn 70 Reputation points

2023-10-24T22:40:24.0666667+00:00

Sure. Here it is using a browser.

Go to google.com.

Click the Sign in button at the top right.

If you don’t have a google/gmail account, then sign up for one.

Click on google apps icon in the top right, it’s a 9 little circles icon.

Click on Drive.

At the top left under the drive icon, click on the + New button.

Click on File upload. Upload your corrupted file.

Click on recent on the left, 5 down from the Drive icon.

Click on the file that you uploaded, it will open in Google docs.

Click the File menu icon at the top left, click on Save as Google Docs.

A new tab will open with the new google docs file.

Click on the File menu icon, click on Download -> Microsoft Word (.docx)

Open the new Word document.

Save revisions of your work regularly so hopefully you don’t have to do this again.

Good luck. Hope this helps.

Cheers.

imajwru 10 Reputation points

2023-10-24T23:36:18.81+00:00

Thank you so much!! I will be trying that. Hopefully, my Word files are salvageable. (---:>
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Stefan Blom 2,146 Reputation points MVP

2022-07-26T08:25:18.763+00:00

The text recovery converter refers to choosing the Recover Text from Any File file type in the File > Open > Browse dialog box (applies to Word for Windows at least).
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3 people found this answer helpful.
Shadetree Sam 0 Reputation points

2024-01-04T02:21:21.5066667+00:00

I followed these steps and when I tried to open the Word document, I got a popup message "There was an error opening the file." The message popped up immediately and there was no sign that the Text Recovery Converter ever ran. I'm running Word for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20078) 64-bit.
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Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-07-26T08:17:02.417+00:00

Hi @Christi Manley ,
Where did you get the message about "text recovery converter"?
Could you provide the screenshot about the message in Word?
As far as I know you can refer to this support article about "Recover your Word files and documents":

https://support.microsoft.com/en-us/office/recover-your-word-files-and-documents-5851ef9c-dcd6-4c42-9364-ad3416d8497d

Please be a bit more precise to explain your requirement or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

If the response is helpful, please click "Accept Answer" and upvote it.
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Dean Newfield 0 Reputation points

2023-05-08T05:20:02.0533333+00:00

Hi there,

I am having trouble with file permissions and would like some help please.

Kind regards,

Dean Newfield
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John Korchok 5,161 Reputation points

2023-05-08T16:10:23.93+00:00

No on will see your request, because you hijacked a thread about another subject. Please start a new thread and include more information, like you version of Office, operating system and details about what file permission problem you're having. Post the exact wording ofr a screen shot of any error messages.

Gloria Verger 0 Reputation points

2023-09-03T17:12:20.57+00:00

Hi Everyone, I haven't tried this yet, but will in a few minutes. It's been a while, but I'm guessing I purchased Window7 a while ago. The way Microsoft deleted the info so it could no longer be used I thought was crude, unfair or maybe not really legal. I think everyone who has paid for Windows 7 should receive money back or at least a credit towards purchasing Microsoft 365. Anyone else feel this way?

Shadetree Sam 0 Reputation points

2023-12-17T03:47:03.0033333+00:00

Windows and Microsoft Office (Microsoft 365) are two different products, so a license for Windows 7 doesn't entitle you to Microsoft 365. What may have happened to you is that a trial version of Microsoft 365 was included with the computer when you bought it, and it stopped working when the trial version expired. You probably know this by now, but you'll have to purchase either a subscription to Microsoft 365 or a license for Microsoft Office to get the Office apps (Word, Excel, PowerPoint, etc.). Alternatively, you can purchase individual licenses for each app, but if you want to use more than one app, it's cheaper to buy the Office (or Microsoft 365) bundle of apps.
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Peter Salza 0 Reputation points

2023-09-08T16:00:03.22+00:00

Need help Corrupted file North Carolina
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How do I use thetext recovery converter on word?

6 answers

Thank you!