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Sole Global Administrator locked out of Azure tenant due to lost MFA access

Hello, I am the sole Global Administrator of my personal Microsoft Entra ID / Azure tenant. I can still sign in to my Microsoft account, but when I switch to my private Azure directory, I am required to verify my identity using Microsoft Authenticator.…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-30T11:18:29.0533333+00:00
Mohssine Benhssine 0 Reputation points
answered 2026-08-30T11:25:28.3866667+00:00
Bence Weiszmann 985 Reputation points
1 answer

Thunderbird can receive but not send email via smtp-mail.outlook.com

I recently created a NEW PERSONAL ACCOUNT in OUTLOOK.ES. The rest of the accounts are working correctly, but with this last one I'm unable to send emails from Thunderbird, returning ... "Login to server smtp-mail.outlookoom with username…

Outlook | Web | Outlook.com | Email
asked 2026-08-01T10:53:49.53+00:00
Anonymous 5 Reputation points
commented 2026-08-30T11:24:38.2966667+00:00
Hornblower409 13,640 Reputation points
1 answer

What happened to my emails from Hotmail? I have been keeping them in folders for years now all of them are gone.

Can anyone explain what has happened to Hotmail? My Hotmail messages are gone and I don't know when or why this happened and how I can recover them.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2025-09-07T10:27:24.76+00:00
Elle Connor 5 Reputation points
commented 2026-08-30T11:09:42.93+00:00
MSBS 0 Reputation points
8 answers

Windows Update problem with KB5101650 and KB5120249

Both these recent Windows Updates are not working properly for me. They install without problem, but after approx 6 minutes, the whole system freezes, inc mouse, keyboard etc. Only option is to shut down at the power. On restart it does the same thing…

Windows for home | Windows 10 | Windows update
asked 2026-08-16T15:50:58.06+00:00
Steve E 5 Reputation points
commented 2026-08-30T10:59:33.5933333+00:00
Steve E 5 Reputation points
2 answers

Downgrade Subscription

Hi All, I would like to downgrade from Family to Single 365 subcription. Could I buy my single product key from my local supplier and add it to my account under this URL: https://setup.office.com/?ms.officeurl=setup&ref=accountportal Do I need to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-30T10:01:35.8333333+00:00
Sho Jal 0 Reputation points
answered 2026-08-30T10:42:17.2933333+00:00
DaveM121 923.6K Reputation points Independent Advisor
1 answer

How to fix the Forza horizon 5 log in loop

Hi, just brought a ps5 and downloaded Forza horizon 5 but linking my Microsoft account to the ps5 is not working, I scan the QR code type in the code on the screen authorise the link of the accounts the screen then changes but goes to a sign in needed…

Windows for home | Other | Gaming
asked 2026-08-30T10:24:19.8366667+00:00
gary 0 Reputation points
answered 2026-08-30T10:38:21.2666667+00:00
Spigolo 136.1K Reputation points Volunteer Moderator
1 answer

Copilot Studio: Generative Answer node discards correct response and falls back to "no data found"

Scenario We're building an AI assistant using Copilot Studio. We filter our API data using a Custom Prompt Tool, then pass the filtered results into a Generative Answer node's Custom Data source. The Generative Answer node has prompt instructions to…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-08-30T09:58:35.8433333+00:00
Rutuja Kokate 0 Reputation points
answered 2026-08-30T10:30:40.02+00:00
Pavle Peković 6,825 Reputation points Volunteer Moderator
2 answers

Account Locked (Abuse Flag False Positive) While Traveling Abroad

Hello, My account was locked under an "Abuse of Platform" flag, which is a complete automated false positive. I am a US citizen who recently traveled internationally. Logging into my account from an overseas network and redeeming official…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-28T19:15:35.89+00:00
James Toll 0 Reputation points
commented 2026-08-30T10:29:57.3366667+00:00
James Toll 0 Reputation points
1 answer

End of Microsoft 365

I have paid for Publisher up & until Febuary 2027 through J B Hi Fi. I received an email saying you are ceasing my subscribson as of 1/10/26. What are my options as I use Publisher all the time? Are you able to give me a full licence to use…

Microsoft 365 and Office | Publisher | For home
asked 2026-08-09T04:59:17.79+00:00
glenda flood 0 Reputation points
commented 2026-08-30T10:18:37.7666667+00:00
DaveM121 923.6K Reputation points Independent Advisor
1 answer

Calendar synchronization lost between New Teams and classic Outlook

Hello, One of our users has lost the synchronization of her calendar between New Teams and classic Outlook (2021). We use Exchange 2019 on-premise. The synchronization works fine for other users. The calendar is correctly synchronized between Outlook and…

Microsoft Teams | Microsoft Teams for business | Calendar | Sync calendars
asked 2026-08-04T14:29:54.7933333+00:00
Damien 80 Reputation points
commented 2026-08-30T10:12:07.3033333+00:00
Michelle Nguyen 930 Reputation points Independent Advisor
1 answer

Azure Database for PostgreSQL Flexible Server Stuck in Dropping State

We are experiencing an issue with our Azure Database for PostgreSQL Flexible Server. The server is currently showing the status “Dropping” in the Azure Portal and has not completed the deletion process. We tried from cli but it says dosent exist. From…

Azure Database for PostgreSQL
asked 2026-08-27T09:46:22.9633333+00:00
Sanchit Pandit 0 Reputation points
answered 2026-08-30T10:10:16.26+00:00
TP 162.4K Reputation points Volunteer Moderator
1 answer

HOW TO LINK MY MICROSOFT ACCOUNT TO THE PLAYSTATION 5?

HOW TO LINK MY MICROSOFT ACCOUNT TO THE PLAYSTATION 5?

Windows for home | Other | Gaming
asked 2026-07-16T10:19:42.6466667+00:00
Anonymous
commented 2026-08-30T10:10:03.3866667+00:00
Kerry C 0 Reputation points
2 answers

Azure Application Gateway Certificate update with KeyVault integration not working as expected

In documentation there is information, that Any change to Application Gateway forces a check against Key Vault to see if any new versions of certificates are available …

Azure Application Gateway
Azure Application Gateway

An Azure service that provides a platform-managed, scalable, and highly available application delivery controller as a service.

1,392 questions
asked 2026-07-15T10:49:56.94+00:00
Michal Fajta 10 Reputation points
edited a comment 2026-08-30T10:04:20.6833333+00:00
Michal Fajta 10 Reputation points
5 answers

DISM suddenly can't repair my Windows 11 install. Repair content cannot be found.

Having trouble installing latest update to Windows 11, and having "repair install" fail (in SAFE_OS with BOOT) I tried using "DISM /online /cleanup-image /restorehealth" to fix the install, but it fails too :-( Fails with the error…

Windows for home | Windows 11 | Windows update
asked 2026-08-29T01:54:50.4333333+00:00
Lars-Erik Østerud 45 Reputation points
commented 2026-08-30T10:01:53.0966667+00:00
Ivan B 121.8K Reputation points Independent Advisor
1 answer

Windows 11 Insider Preview Feature Update (26340.9233) Install error - 0x80070002

Windows 11 Insider Preview Feature Update (26340.9233) Install error - 0x80070002

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-08-30T09:33:33.9333333+00:00
Murat Ozgermi 0 Reputation points
answered 2026-08-30T10:00:00.71+00:00
Erik Moreau 2,061 Reputation points MVP Volunteer Moderator
1 answer

ONENOTE saying I'm not signed in and won't sync

The onenote app on my android phone is displaying a message "working offline. Sign in to sync your notes", in Recent Pages. I am signed in and can access all files in the Notebook List tab. When I click the Sign In it displays an error message …

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-08-29T16:18:02.7866667+00:00
Tim Spalding 0 Reputation points
commented 2026-08-30T10:00:00.1466667+00:00
Christoffer de Graal 0 Reputation points
1 answer

Copilot Studio: Single message spanning two topics returns two responses, each mixing correct and default-orchestration answers

Scenario We're building an AI assistant using Copilot Studio, combining custom topics, live API data as knowledge sources, and generative AI orchestration. When a single user message spans two topics (e.g., "What is Topic A's status, and what's…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-08-30T09:56:03.8+00:00
Rutuja Kokate 0 Reputation points
answered 2026-08-30T09:56:25.5633333+00:00

AI answer

1 answer

account verify website unable?

My account was stolen years ago it says to verify my account but when i click the link it says service is unable and this is like this for 2 years

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-25T16:52:47.92+00:00
Sarp Kaya KARACA 20 Reputation points
edited an answer 2026-08-30T09:51:59.8166667+00:00
Sarp Kaya KARACA 20 Reputation points
3 answers

Error page when trying to login to sync notes on OneNote Android app + 404 support page

Hi, I have a bug on my OneNote app, specifically on my Android Google Pixel 9 (up to date). I have a popup at the top of my notes asking to login to sync my notes, but when I attempt to press the button to login, a new page appears that says…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-27T03:58:22.1666667+00:00
Em FG 0 Reputation points
commented 2026-08-30T09:40:59.61+00:00
JH 0 Reputation points
2 answers

Wsus and Windows 11 25H2 Asus clients sync successfully but never report status

Hello, I'm troubleshooting a WSUS reporting issue that started immediately after installing the July 2026 cumulative updates on a Windows Server 2022 WSUS server and Asus Client Environment WSUS on Windows Server 2022 IIS 10 HTTPS (8531) Clients:…

Windows for business | Windows Server | Devices and deployment | System management components
asked 2026-07-21T14:50:55.3066667+00:00
Marco 41 Reputation points
edited a comment 2026-08-30T09:35:57.79+00:00
yachan 25 Reputation points