Windows Autopilot support information
The following table displays support information for the Windows Autopilot program.
Before contacting the following resources listed for Windows Autopilot-related issues, check the Windows Autopilot FAQ and Windows Autopilot troubleshooting FAQ.
| Audience | Support contact |
|---|---|
| OEM or Channel Partner registering devices as a Cloud Solution Partner (CSP) via Microsoft Partner Center | Use the help resources available in the Microsoft Partner Center. CSPs registering Autopilot devices through Microsoft Partner Center, either manually or through the Microsoft Partner Center API, the first option for support should be the Microsoft Partner Center Help resources https://partner.microsoft.com within Microsoft Partner Center. This support policy is true for both named partners and channel partners (distributor, reseller, SI, etc.) |
| OEM registering/deregistration devices using OEM Direct API | Contact the msoemops support alias. Response time depends on priority: Low - 120 hours Normal - 72 hours High - 24 hours Immediate - 4 hours The msoemops support alias is only accessible and available for OEMs who are using OEM Direct API for Windows Autopilot service. |
| Enterprise customers (Company IT Administrator) | Contact the Technical Account Manager (TAM), Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
| End-user | Contact the IT administrator or the Channel Partner/OEM. |
| Microsoft Partner Center users | Use the help resources available in Microsoft Partner Center. |
| Intune users (IT Admin) | From the Microsoft Intune admin center, select Help and support. |
| Microsoft 365 Business Premium | Support is accessible directly through the Microsoft 365 Business Premium portal when logged in: https://support.microsoft.com/. |
| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |