Why a Page is Locked from Personalization

There are two conditions that prevent you from personalizing a page. Either the page is locked (as indicated by the Personalize Lock.) icon or it's blocked (as indicated by the Personalization blocked. icon).

Locked from Personalizing

If there's a Personalize Lock. icon in the Personalizing banner when you open a page, you're currently prevented from making any more personalization changes to the page.

There can be two reasons:

  1. You've personalized the page before, but it was done using an earlier version of the product. We changed the way personalization works behind the scenes since the last time that you personalized the page. Unfortunately, the old way and new way of doing things don't work together.

  2. Until now, you've only used the bow deprecated Dynamics NAV Client connected to Business Central to personalize the page.

Unlocking the Page

If you want to unlock a page and continue personalizing it, choose the Personalize Lock icon, and then choose the Unlock action.


The current personalization of the page will be cleared. The page will go back to its original layout, and you'll have to start from scratch.

Blocked from Personalizing

If there's a Personalization blocked icon in the Personalizing banner, you're blocked from doing any personalization to the page.

The reason is that the Role Centre or role that is currently associated with your user account modifies this page specifically for your role. Contact your administrator for assistance. Alternatively, try switching to a Role Centre that does include role-tailoring for this page. For more information, see Change Basic Settings.

See Also

Personalize Your Workspace
Customize Pages for Profiles
Change Basic Settings
Change Which Features are Displayed

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