Sign in to Omnichannel for Customer Service
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Important
The Omnichannel for Customer Service agent-facing app is deprecated, and we recommend that you start using Customer Service workspace. Learn more in Deprecations.
Sign in to Omnichannel for Customer Service
To sign in to Omnichannel for Customer Service, do the following:
Go to
https://<orgURL>.dynamics.com/apps.Enter your username and password. The apps page appears.
Select the Omnichannel for Customer Service app.
Note
If you have Omnichannel access, then you can see the Omnichannel for Customer Service app in your instance.