Report filters and groups

Note

The feature availability information is as follows.

Dynamics 365 Contact Center—embedded	Dynamics 365 Contact Center—standalone	Dynamics 365 Customer Service
No	Yes	Yes

Historical analytics reports are grouped into the following categories.

Omnichannel historical analytics reports:

• Summary and Bot tabs
• Conversation, Queue, and Agent tabs
• Topics tab
• Voice tab
• Unified routing tab

Customer Service historical analytics reports:

• Summary, Agent, and Topics tabs

Knowledge analytics reports:

• Search Term Insights tab
• Article Insights tab

When you set one or more filters on a report, the filters are applied to the entire report group. Say, for example, that you've set the "channel" filter to display records related to the live chat channel in the Conversation tab of the Omnichannel historical report. This filter is automatically applied to other tabs of the report group—Queue and Agent—but not to the Bot, Summary, Topics, Voice, or Unified routing tabs.

Next steps

Manage report bookmarks

See also

Configure analytics and insights dashboards