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Add, change, or delete a subscription advisor partner

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Note

This article applies to Microsoft 365 operated by 21Vianet in China. It is for organizations who want to allow a 21Vianet Partner to administer their Microsoft 365 subscription for them.

A Microsoft authorized partner can act as your subscription advisor and provide the sales, support, and technical expertise that you need to help you set up and maintain your Microsoft 365 business subscription. You can add a subscription advisor partner as a partner of record when you buy Microsoft 365 or at another time. If you're not currently working with a partner, you can also find one on the Microsoft Pinpoint website.

Before you begin

Note

If you're the person who signed up for the subscription, you're automatically a Billing account owner.

The partner that you choose depends on the Microsoft products and services that you use and the country/region where you use them. If you're adding a partner, or changing the partner for your subscription, you must first get the partner's Microsoft Partner ID by asking the partner for it.

As an admin for Office 365, you can create or edit users, reset user passwords, manage user licenses, manage domains, and assign admin permissions to other users in your organization, among other things. However, if you want someone else to do these administrative tasks, you can delegate this role to an authorized partner of 21Vianet by creating a partner relationship.

Add a partner at the time of purchase

  1. Go to the Microsoft 365 admin center.
    • If you're using the Simplified view, select Subscriptions, then select Add more products.
    • If you're using the Dashboard view, go to the Billing > Purchase services page. For some customers, the page is named Marketplace.
  2. Select the plan that you want to buy, and then select Details.
  3. Select the product that you want to buy, and then select Buy.
  4. To add a new partner, expand Need help with your order? and select Get assistance from a Microsoft Partner.
    Follow the steps on the providers page to either search for, or to get matched with a partner.
  5. If you already have a partner, in the second step of the checkout wizard, in the right pane, under Partner information, select Add.
  6. Type the Microsoft Partner ID for the partner you're adding. You can get the partner's Microsoft Partner ID by asking the partner for it.
  7. Complete the rest of the wizard to finish buying your subscriptions.

Add a partner to an existing subscription

  1. Go to the Microsoft 365 admin center.
    • If you're using the Simplified view, select Subscriptions.
    • If you're using the Dashboard view, go to the Billing > Your products page.
  2. Select the subscription that you want to change.
  3. On the subscription details page, under Partner information, type the Partner Network ID. You can get the partner's Microsoft Partner Network ID by asking the partner for it.
  4. Select Add.

This process is initiated by your authorized partner. The partner sends you an email to ask you if you want to give them permission to act as a partner of record.

To accept this offer

  1. Read the partner's terms in the email.
  2. To authorize the agreement, select the link, which goes to an authorization page in Office 365.
  3. Under Partner Relationships, select Yes to authorize the partner to be your delegated admin, and then select Next.
  4. If the offer for partner relationship came with a trial subscription or a purchase offer, create your trial or subscription account.

Change or remove the partner for a subscription

  1. Go to the Microsoft 365 admin center.
    • If you're using the Simplified view, select Subscriptions.
    • If you're using the Dashboard view, go to the Billing > Your products page.
  2. Select the subscriptions that you want to change.
  3. On the subscriptions details page, under Partner information, select Remove.
  4. To add a different partner, type the Microsoft Partner Network ID for the new partner. You can get the partner's Microsoft Partner ID by asking the partner for it.
  5. Select Add.

View your partner relationships

In the admin center, in the Navigation menu select Settings, then select Partner relationships. Your partners are listed on this page.

If you don't have a partner, you see a message that says "You don't yet have a partner."

Remove a reseller relationship

You can't remove a reseller relationship yourself.

If you try to remove a reseller relationship, the Delete option is grayed out, and you must ask your reseller partner to follow these instructions: Remove a reseller relationship with partner.

You must ask your reseller partner to follow these instructions: Remove a reseller relationship with partner.

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