Analyze session information in Copilot Studio

Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

By default, you can download up to seven days of copilot conversation transcripts from the past 30 days directly from the Copilot Studio portal.

You can also download and view conversation transcripts from the Power Apps portal. For more information, see Understand conversation transcripts from Power Apps.

Prerequisites

• To view session transcripts, one needs to have the transcript viewer security role. Only admins can grant this role by assigning the Transcript viewer security role during copilot sharing.

Download copilot session transcripts

1. Open the desired copilot.

2. On the top menu bar, select Analytics.

3. Select the Sessions tab.

   If your copilot has many sessions, they're broken down into multiple rows. Each row contains up to 2,500 sessions.

4. Select a row to download the session transcripts for the specified time frame.

   

   The download starts immediately. The file is saved to your browser's default download location.

Work with session transcripts

A session transcript file is a comma-separated values (CSV) file that contains the following information:

• SessionID: A unique identifier per session.

• StartDateTime: Time at which the session started. Entries are sorted by this column in descending order.

• InitialUserMessage: First message typed by the user.

• TopicName: Name of the last authored topic that was triggered in this session.

• ChatTranscript: Transcript of the session in the following format: "User says: <UserInput>; Bot says: <CopilotResponse>;".

  • Conversation turns are separated by semicolons.
  • <CopilotResponse> doesn't include the options presented to the user.

  Example:

  User says: store hours; Bot says: Which store are you asking about?; User says: Bellevue; Bot says: Bellevue store is open from 10am to 7pm every day.;
  

• SessionOutcome: Outcome of the session (Resolved, Escalated, Abandoned, Unengaged).

• TopicId: A unique identifier of the last authored topic triggered in this session.