Surface Management and Support Suite overview
Surface Management and Support Suite provides a centralized solution for IT admins to manage and monitor Surface devices at scale. The suite allows you to:
- Centralize management of device warranties and support requests. Initiate single or bulk warranty claims.
- Gain insights into your warranty status and claims--in a single view.
- Quickly view the health of all your Surface devices and get notified about any unusual device status, which can help reduce IT costs.
Choose the option that’s right for you.
- Surface Management Portal: If your Surface devices are enrolled through Intune, they're automatically enrolled into the Surface Management Portal. In Intune Admin Center, go to All Services > Surface Management Portal. This includes the comprehensive feature set of the Intune admin center.
- Surface Support Portal: If you have a Microsoft 365 subscription, your support service needs can be fulfilled via the Microsoft 365 admin center. In Admin center, sign in and go to Show all > Support > Microsoft Surface support. This doesn't require your devices to be enrolled through Intune.
Table 1. Surface Management and Support Suite
Solution | Best for | Requirements | Notes |
---|---|---|---|
Microsoft Surface Management Portal | Customers that already use Microsoft Intune to manage multiple devices at scale | - Microsoft Intune Admin Center - Intune subscription |
- Manage warranty and claims. Manage support requests. Get Device insights and Device Health. - Surface devices are automatically enrolled |
Microsoft Surface Support Portal | Customers looking to streamline support for their employees and users | - Microsoft 365 Admin Center - Microsoft 365 subscription |
- Manage warranty and claims. Manage support requests. - Customers need to manually add Surface devices. |
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