Internet Explorer troubleshooting

Welcome to Internet Explorer troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Internet Explorer.

Documentation

Reference

• Internet Explorer 11 desktop app retirement FAQ

Administration

How-To Guide

• Can't add favorites in enhanced protected mode
• Automatically detect settings not working
• Can't change home page
• Customized settings in IEAK override defined settings

Connectivity and Navigation

How-To Guide

• Can't access some websites
• Download html files via download manager
• How to change keep-alive time-out value
• How to reset proxy settings
• How to prevent caching

Core Features

How-To Guide

• Apply property error when changing shortcut
• Autocomplete not working
• Can't add local pages to Favorites
• Can't print from the web as another user
• Cursor style remains with pressed mouse

Development and Website Issues

How-To Guide

• Add-in window appears behind the main window
• ActiveX controls stop receiving focus
• Animated GIF is not animated in separate instances
• BHOs and toolbars not working
• Browser default action for Ctrl+P cannot be prevented

General

How-To Guide

• Collected data by diagnostics
• Collected data by data collector
• Different versions information
• WPAD data collection
• Incorrect URL shortcut icon

Installation

How-To Guide

• How to create all-inclusive deployment package
• How to disable Internet Explorer on Windows
• How to repair or reinstall Internet Explorer
• How to troubleshoot Internet Explorer 9 installation issues
• Internet Explorer 11 installation fails