We recommend that you create all resource accounts as cloud only using Microsoft Entra ID and Exchange Online. If using Exchange on-premise, you must be in hybrid for the Teams Rooms device to read the calendar.
Each Microsoft Teams Rooms device needs its own resource account. The Teams Rooms device uses the resource account to log into Microsoft 365 and it's what users in your organization invite in Exchange to book the room.
Tip
When naming your resource accounts, we recommend using a standard naming convention to the beginning of the e-mail address. This will help with creating dynamic groups to ease management. For example, you could use "mtr-" for all resource accounts that will be associated with Microsoft Teams Rooms.
Create a resource account using a method from one of the following tabs:
Sign in to the Microsoft 365 admin center with administrative credentials for your Microsoft 365 tenant.
Go to Resources in the left panel, and then select Rooms & equipment. (If these options aren't available in the panel, you may need to select Show all first.)
Select Add resource to create a new resource account. Enter a name, email address, and capacity for the account, then select Save.
By default, resource accounts are configured with the following settings:
Allow repeat meetings
Automatically decline meetings outside of the following limits
Booking window (days): 180
Maximum duration (hours): 24
Auto accept meeting requests
If you want to change them, select Edit booking options before you select Close. If you want to change them later, go to Resources > Rooms & equipment, select the resource account. Then under Booking options, select Edit.
Go to Users > Active users, and select the room you created to open the properties panel.
Next, assign a password to the resource account. In the panel, select Reset password.
Requiring a password change on first login for a Teams Rooms device causes sign in problems. Uncheck Require this user to change their password when they first sign in, and select Reset password.
Assign the Teams Rooms license, purchased in the earlier step. In the panel, select Licenses and apps.
Check the box next to Microsoft Teams Rooms Pro or Microsoft Teams Rooms Basic, and select Save changes
To assign the Teams Rooms license, purchased in the earlier step, sign in to the Microsoft 365 admin center with administrative credentials for your Microsoft 365 tenant.
Go to Users > Active users, and select the room you created to open the properties panel. In the panel, select Licenses and apps.
Check the box next to Microsoft Teams Rooms Pro or Microsoft Teams Rooms Basic, and select Save changes
To assign the Teams Rooms license, purchased in the earlier step, sign in to the Microsoft 365 admin center with administrative credentials for your Microsoft 365 tenant.
Go to Users > Active users, and select the room you created to open the properties panel. In the panel, select Licenses and apps.
Check the box next to Microsoft Teams Rooms Pro or Microsoft Teams Rooms Basic, and select Save changes
Important
You must be in operating in an Exchange hybrid configuration for a Teams Rooms device to access the Exchange calendar. In hybrid, you'll also need to add an email address for your on-premises domain account. For more information, see sync on-premises and Office 365 user accounts directories.
To modify an existing room mailbox to become a resource account, use the following syntax:
To assign the Teams Rooms license, purchased in the earlier step, sign in to the Microsoft 365 admin center with administrative credentials for your Microsoft 365 tenant.
Go to Users > Active users, and select the room you created to open the properties panel. In the panel, select Licenses and apps.
Check the box next to Microsoft Teams Rooms Pro or Microsoft Teams Rooms Basic, and select Save changes
Important
You must be in operating in an Exchange hybrid configuration for a Teams Rooms device to access the Exchange calendar. In hybrid, you'll also need to add an email address for your on-premises domain account. For more information, see Sync on-premises and Office 365 user accounts directories.
