Unable to sign in to Visual Studio 2022 Professional - No account identifier found in service during interactive flow

Question

Unable to sign in to Visual Studio 2022 Professional - No account identifier found in service during interactive flow

Kjell Ulefors 26

When trying to sign in to Visual Studio 2022 Professional I get the error message:
"We could not refresh the credentials for the account
No account identifier found in service during interactive flow"

Removed all files from %localappdata%.IdentityService

Issue persists, same error message when trying to sign in.
Tried to report using VS2022, require sign in - same issue
Tried to report using Visual Studio Installer - webpage require sign in, similar issue "Signing in..." and nothing more.

How can I refresh my login?
Switched license from "PayAsYouGo" Azure Subscription (Credit Card) to an invoiced Azure Subscription based license for VS2022Pro.
Issue begun after old license expired.

Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-13T06:51:29.817+00:00

Hi @Kjell Ulefors , I am the forum engineer who is following up your issue now, please understand we may have delay on the response. Refresh the page to see the updates. Thank you.
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-13T07:07:34.347+00:00

Hi @Kjell Ulefors , you may need to renew the VS subscription. Please check this document: How do I renew Visual Studio subscriptions and let me know if it works.
Kjell Ulefors 26 Reputation points

2022-09-13T10:59:57.217+00:00

Removed old Azure (credit card) subscription has been canceled. License active on my account is through Cloud CSP, added new annual subscription and assigned it to my account. Purchase date was about 10 days ago. Old subscription ended October 31st, that is when the issue occurred. Account is stuck on old license, refuse to accept new license?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-13T14:00:10.447+00:00

Hi @Kjell Ulefors ,

Have you tried to remove your account and then re-add your account back in VS sign-in page? Besides, I recommend you confirming that your subscription and account are valid to sign in VS, by contacting here: Visual Studio Subscription Support.
Kjell Ulefors 26 Reputation points

2022-09-13T15:59:44.563+00:00

Yes, have signed out. Deleted .IdentityService folder. Cleared sign in from Credentials Manager and removed all instances of VS2022 and VSInstaller. Same account accept new valid annual subscription on another PC. It just doesn't work on primary PC. Where is account identities and/or licenses stored in Windows profiles? Removing that and re-autenticate should (?) resolve it. Or, whay do you think? Anything similar to "office cscript ospp.vbs" available for VS?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-14T07:21:31.103+00:00

Hi @Kjell Ulefors ,

Generally, removing the .IdentityService folder is enough, unless there are some "hidden" cache we didn’t aware of. For example, I am just thinking, perhaps browser cache lead to this issue. Either embedded web browser or default system web browser, as you know they will be used to sign in VS. You can try to clean the browsers’ cache. Or, try to change to use another browser to sign in VS, if "Account options" is available in the VS sign-in page.
Kjell Ulefors 26 Reputation points

2022-09-15T06:19:34.097+00:00

Have clear embedded browser cache by deleting from temp directory. Not sure where or how else to do it?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-15T08:59:00.183+00:00

Hi @Kjell Ulefors ,

For Edge, you can click settings and more button > Settings > Privacy, search, and services > Clear browsing data > Clear browsing data now > Choose what to clear > Clear now.

For Chrome, you can click settings > Privacy and security > Clear browsing data > Clear data.

For changing to use system web browser, see following screenshot:

Besides, I notice that some modifications of Windows OS settings may cause this issue, did you change any Windows settings on your primary PC?
Kjell Ulefors 26 Reputation points

2022-09-15T11:05:34.257+00:00

When I switch to System web browser and have cleared all history (everything checked for all time) this happens, same in Chrome and Edge:

Pressing sign in opens system web browser
I sign in and is redirected to https://visualstudio.microsoft.com/vs/signed-in/
Four more tabs are opened in sequence to the same URL (https://visualstudio.microsoft.com/vs/signed-in/)

VS2022 now display:
Sorry, we ran into a problem

Also tested after I disabled MFA on my account, same issue.
System web browser doesn't pop up with this error, but all other attempts have shown the error above.

This error is also shown if embedded browser is used:
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-15T13:14:01.817+00:00

Hi @Kjell Ulefors ,

Did you set any environment variable like NODE_OPTIONS? And is there any VS related credential saved in Credential Manager(Control Panel > User Accounts > Credential Manager)?
Kjell Ulefors 26 Reputation points

2022-09-16T07:54:56.35+00:00

No environment variables were set and I've tested clearing all credentials in Credentials Manager.
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-16T13:58:48.407+00:00

Hi @Kjell Ulefors ,

Thanks for the confirmation. I’m thinking if this is a potential issue, could you also raise a ticket and attach the related system log files on our Developer Community for further investigate?
Kjell Ulefors 26 Reputation points

2022-09-17T08:39:42.21+00:00

Wish I could, having same issue with signing in...

When I try to report it fails from VS2022 because of the issue with signing in.
When I try through VS Installer it get stuck in the step in the image above.
Kjell Ulefors 26 Reputation points

2022-09-17T09:51:08.47+00:00

I finally was able to trick my way in to the Developer Community Report Issue form, but then I was unable to submit the issue:
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-23T09:41:36.9+00:00

Hi @Kjell Ulefors ,

I see that the sign-in issue seems to be also prevent you from reporting the issue. Try this .NET entry(VS product team will help to add the correct VS tag). If you still can’t submit the issue. I suspect there are some limitations on your machine. Do you use any proxy and antivirus software? Is your machine included in any policy group?
Kjell Ulefors 26 Reputation points

2022-09-26T06:15:55.013+00:00

I was able to submit ticket from there. No proxy or antivirus issues. Is included in group policies from AD. Any particular policies I should check?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-29T09:28:12.583+00:00

Hi @Kjell Ulefors ,

For group policies, you may need to communicate with your IT department to check, and for particular AD policies, I suggest you also add AD related tags for better help.

Regards,
Tianyu

Accepted answer

1 additional answer

Your answer

Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-13T06:51:29.817+00:00

Hi @Kjell Ulefors , I am the forum engineer who is following up your issue now, please understand we may have delay on the response. Refresh the page to see the updates. Thank you.
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-13T07:07:34.347+00:00

Hi @Kjell Ulefors , you may need to renew the VS subscription. Please check this document: How do I renew Visual Studio subscriptions and let me know if it works.
Kjell Ulefors 26 Reputation points

2022-09-13T10:59:57.217+00:00

Removed old Azure (credit card) subscription has been canceled. License active on my account is through Cloud CSP, added new annual subscription and assigned it to my account. Purchase date was about 10 days ago. Old subscription ended October 31st, that is when the issue occurred. Account is stuck on old license, refuse to accept new license?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-13T14:00:10.447+00:00

Hi @Kjell Ulefors ,

Have you tried to remove your account and then re-add your account back in VS sign-in page? Besides, I recommend you confirming that your subscription and account are valid to sign in VS, by contacting here: Visual Studio Subscription Support.
Kjell Ulefors 26 Reputation points

2022-09-13T15:59:44.563+00:00

Yes, have signed out. Deleted .IdentityService folder. Cleared sign in from Credentials Manager and removed all instances of VS2022 and VSInstaller. Same account accept new valid annual subscription on another PC. It just doesn't work on primary PC. Where is account identities and/or licenses stored in Windows profiles? Removing that and re-autenticate should (?) resolve it. Or, whay do you think? Anything similar to "office cscript ospp.vbs" available for VS?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-14T07:21:31.103+00:00

Hi @Kjell Ulefors ,

Generally, removing the .IdentityService folder is enough, unless there are some "hidden" cache we didn’t aware of. For example, I am just thinking, perhaps browser cache lead to this issue. Either embedded web browser or default system web browser, as you know they will be used to sign in VS. You can try to clean the browsers’ cache. Or, try to change to use another browser to sign in VS, if "Account options" is available in the VS sign-in page.
Kjell Ulefors 26 Reputation points

2022-09-15T06:19:34.097+00:00

Have clear embedded browser cache by deleting from temp directory. Not sure where or how else to do it?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-15T08:59:00.183+00:00

Hi @Kjell Ulefors ,

For Edge, you can click settings and more button > Settings > Privacy, search, and services > Clear browsing data > Clear browsing data now > Choose what to clear > Clear now.

For Chrome, you can click settings > Privacy and security > Clear browsing data > Clear data.

For changing to use system web browser, see following screenshot:

Besides, I notice that some modifications of Windows OS settings may cause this issue, did you change any Windows settings on your primary PC?
Kjell Ulefors 26 Reputation points

2022-09-15T11:05:34.257+00:00

When I switch to System web browser and have cleared all history (everything checked for all time) this happens, same in Chrome and Edge:

Pressing sign in opens system web browser
I sign in and is redirected to https://visualstudio.microsoft.com/vs/signed-in/
Four more tabs are opened in sequence to the same URL (https://visualstudio.microsoft.com/vs/signed-in/)

VS2022 now display:
Sorry, we ran into a problem

Also tested after I disabled MFA on my account, same issue.
System web browser doesn't pop up with this error, but all other attempts have shown the error above.

This error is also shown if embedded browser is used:
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-15T13:14:01.817+00:00

Hi @Kjell Ulefors ,

Did you set any environment variable like NODE_OPTIONS? And is there any VS related credential saved in Credential Manager(Control Panel > User Accounts > Credential Manager)?
Kjell Ulefors 26 Reputation points

2022-09-16T07:54:56.35+00:00

No environment variables were set and I've tested clearing all credentials in Credentials Manager.
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-16T13:58:48.407+00:00

Hi @Kjell Ulefors ,

Thanks for the confirmation. I’m thinking if this is a potential issue, could you also raise a ticket and attach the related system log files on our Developer Community for further investigate?
Kjell Ulefors 26 Reputation points

2022-09-17T08:39:42.21+00:00

Wish I could, having same issue with signing in...

When I try to report it fails from VS2022 because of the issue with signing in.
When I try through VS Installer it get stuck in the step in the image above.
Kjell Ulefors 26 Reputation points

2022-09-17T09:51:08.47+00:00

I finally was able to trick my way in to the Developer Community Report Issue form, but then I was unable to submit the issue:
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-23T09:41:36.9+00:00

Hi @Kjell Ulefors ,

I see that the sign-in issue seems to be also prevent you from reporting the issue. Try this .NET entry(VS product team will help to add the correct VS tag). If you still can’t submit the issue. I suspect there are some limitations on your machine. Do you use any proxy and antivirus software? Is your machine included in any policy group?
Kjell Ulefors 26 Reputation points

2022-09-26T06:15:55.013+00:00

I was able to submit ticket from there. No proxy or antivirus issues. Is included in group policies from AD. Any particular policies I should check?
Tianyu Sun-MSFT 34,456 Reputation points Microsoft External Staff

2022-09-29T09:28:12.583+00:00

Hi @Kjell Ulefors ,

For group policies, you may need to communicate with your IT department to check, and for particular AD policies, I suggest you also add AD related tags for better help.

Regards,
Tianyu

Answer 1

gliljas 85

The computers delegation abilities may be the culprit.

https://jarrodstech.net/fix-the-computer-must-be-trusted-for-delegation-and-the-current-user-account-must-be-configured-to-allow-delegation/

Kjell Ulefors 26 Reputation points

2023-05-29T10:00:33.8333333+00:00

This solution worked for me.
Philip Stratford 1 Reputation point

2023-06-12T12:38:35.9833333+00:00

This worked for me too. Absolutely mad, though!

Use regedit to create a new DWORD (32-bit) value in HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb named ProtectionPolicy with a value of 1.
Dušan Knežević 0 Reputation points

2024-07-05T06:28:53.47+00:00

Worked for me!

Answer 2

damien dada 1

Hello, did you manage to find a solution, I have the same problem?

Tutuapp

Kjell Ulefors 26 Reputation points

2023-05-29T10:02:21.3066667+00:00

No, and non of suggested solutions worked. Have tested reassigning license, also switch to a new purchased license. Have tried with internal and system browser. Have reinstalled VS2022, even tested with Windows 11 reinstallation.

Saw gliljas suggested solution now and it worked, marked it as Accepted Answer. Added the registry key and set value as 1, then started VS2022 and it works 👍

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Unable to sign in to Visual Studio 2022 Professional - No account identifier found in service during interactive flow

1 additional answer

Your answer