25,149 questions
@feveilleau • Please share the correlation ID and timestamp that you get along with the error.
Azure Portal Sign In Failed, Automatically Retry, and Ends with error message
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 26%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
feveilleau
1
Reputation point
I have 2 Azure accounts and I need to migrate my Azure resources from my account linked to a MSDN professional subscription to another account that I want to upgrade to MSDN pro.
Unfortunately, I can't connect to any of my accounts anymore !
My subscription expired in a couple of days and Microsoft support remains silent ...
Any clue ?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
1 answer
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AmanpreetSingh-MSFT 56,871 Reputation points Moderator2022-09-14T06:20:38.783+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 93%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFD%3C/text%3E%3C/svg%3E)
Frédérik EVEILLEAU 1 Reputation point2022-09-14T07:50:48.413+00:00 Thanks for your help !
Here is the correlation_id from the query's body:
<input type="hidden" name="correlation_id" value="27971107-7046-47c4-b341-d189e0f423a8">Where can I find the timestamp ?
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AmanpreetSingh-MSFT 56,871 Reputation points Moderator
2022-09-14T14:36:03.17+00:00 Please check the page source of the error page. You should be able to find correlation id and timestamp there.
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Frédérik EVEILLEAU 1 Reputation point
2022-09-14T14:50:10.31+00:00 From the error page :
"correlationId":"de213ee7-fe49-47c9-9db0-a9aa77a2991c"
"rt":"2022-09-14T11:27:07"
If RT can replace the timestamp you refer to. -
AmanpreetSingh-MSFT 56,871 Reputation points Moderator
2022-09-15T09:59:54.823+00:00 @Frédérik EVEILLEAU - I tracked the correlation ID and found that the error is occurring as a result of the authentication loop. This could be due to an invalid primary refresh token. Please try using in-private/incognito browser and test again. If that works, I would suggest you try to rejoin/re-register the machine to Azure AD.
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Frédérik EVEILLEAU 1 Reputation point
2022-09-15T10:27:45.377+00:00 Thanks for your help !
Unfortunately, it doesn't work for me, it ends with the same error :"correlationId":"53ba8d69-8054-42fc-bc94-33c6af6ada3d"
"rt":"2022-09-15T10:18:35" -
Frédérik EVEILLEAU 1 Reputation point
2022-09-15T11:55:24.307+00:00 The "in-private/incognito" is the right idea. It doesn't work, but I now use a Web browser not synchronise with my MS profiles as a workaround.
So, my problem is now fixed !
Thanks you very much indeed for your help ! -
AmanpreetSingh-MSFT 56,871 Reputation points Moderator
2022-09-20T07:35:46.273+00:00 @Frédérik EVEILLEAU Glad that it helped.
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