Can't fix font, that looks really bad

Jonas Krøner 1 Reputation point
2022-09-15T09:54:57.053+00:00

In google chrome, a lot of text is quite hard to read

241434-uden-titel.png

I've researched online and found out it relates to the Helvetica Neue font, specifically to a file named "Helvetica Neue UltraLight_1.ttf", and I've tried deleting it through the control panel and through the registry editor - it doesn't show up in either place, though.

I've found it only in this location: C:\Users\Jonas Krøner\AppData\Local\Microsoft\Windows\Fonts

But Windows won't let me delete it and gives me a prompt saying it's in use by System

Windows for business | Windows Client for IT Pros | User experience | Other
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5 answers

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  1. S.Sengupta 24,871 Reputation points MVP
    2022-09-16T00:30:22.507+00:00

    Reset Fonts to default settings.

    Open Control Panel [Category view]

    Click Fonts

    Font settings

    Restore default font settings

    Reboot


  2. Limitless Technology 44,776 Reputation points
    2022-09-16T09:18:25.45+00:00

    Hello there,

    Can you try to clean boot the system and try to delete the font?

    A "clean boot" starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    Segoe UI is the Windows system font. Segoe UI is the Windows font intended for user interface text strings. Segoe is a branding font used by Microsoft and partners to produce material for print and advertising.

    ----------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept it as an answer–


  3. Reza-Ameri 17,341 Reputation points Volunteer Moderator
    2022-09-17T15:08:40.56+00:00

    I advise you to file a report in the Microsoft Edge and make sure include screenshot and steps to reproduce the problem.
    Have a look at:
    https://answers.microsoft.com/en-us/microsoftedge/forum/all/how-to-report-a-feedbackbug-to-microsoft-edges/20cc8eb5-11bb-43b6-95d1-e004d41ef876.
    Try open Microsoft Edge in InPrivate browsing and see if the problem persists.

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  4. Darrell Gorter 2,731 Reputation points
    2022-09-19T18:40:20.427+00:00

    Hello,
    Have you installed any font packages or software that installed a font package, you may try uninstalling that software or Font package?
    That is not a default location ofr fonts so something installed that font.

    If that fails can you search the registry for Helvetica Neue UltraLight_1.ttf.
    List the locations, we may be able to point to which one should be changed back to the correct font. ( I suspect segoeui.ttf)

    If that fails you can try booting to safe mode ( you can use Msconfig to choose the option to boot to safe mode)
    Try renaming that font to Helvetica Neue UltraLight_1.ttf Helvetica Neue UltraLight_1.old and copy over a font from \windows\fonts and rename to Helvetica Neue UltraLight_1.ttf.
    Thanks
    Darrell

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  5. Jonas Krøner 1 Reputation point
    2022-12-17T11:28:33.287+00:00

    Darrell! You are a genius!

    Sorry for ghosting this thread for some time - I was losing hope.

    It's not 100 % fixed yet, but we are getting closer.

    I did get a little carried away and searched the regedit for Helvetica Neue UltraLight_1.ttf and deleted it, and it made the whole situation better. The font is easily readable now, although i suspect its Helvetica Bold. Regular Helvetica would be more fun.

    It was located here:
    Computer\HKEY_USERS\S-1-5-21-3234374414-1436413909-3412825441-1001\Software\Microsoft\Windows NT\CurrentVersion\Fonts

    Any suggestion og how I'll correct the font from here?

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