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Hello,
we are using Outlook for Web in our company and some of the users don't see number of unread messages beside the public folders when added to Favorites. Is there any settings that we could change or it's a bug in OWA ?
Thanx
Dejan
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Hi @Dejan ,
Do you mean that some users can see the number of unread emails for public folders in Outlook for Web?
Could you please try to remove the public folder (that some users couldn’t see one) from a mailbox where user can see unread count? Then add it to Favorites again to see if it shows an unread count.
According to my research in my exchange online environment, I didn't find any settings that can change the folder display count in Outlook for Web. If possible, please provide the screenshot about them for our better research.
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Hi AholicLiang,
yes, some users see, some don't. And I tried everything that came to my mind already:
And I can not fix this for half of our users. It just doesn't work for them in Web Outlook.
Hi,
Whether the two folders are the same as the folders in the mailboxes that can't see? Are they the same PF?
I have tested it in different tenants and don't see any unread message counts of public folders in all.
For half of the users in your organization could see the unread message counts of public folders, I think this is unpredictable behavior.
yes, the folders are the same at all users. We have some 20 public folders which we all use, and I for example can see number of unread emails on all of them, no matter which PF I add to Favorites, and some user can not see on any of them, they are the same PF.
Hi,
It has been a few days and I am checking in to see how things are going on with this issue. Do you perhaps have any further concerns or questions?
Seems to be by design and that functionality is for Outlook client only
https://learn.microsoft.com/en-us/answers/questions/820954/unread-messages-count-not-showing-on-owa-public-fo.html
Sorry, but I don't understand completely. Half of the users normally see the number of unread emails for public folders in OWA and half of them not. How can it be by-design and for client only? We are all using the same link for Outlook and same public folders.
hmm, ok, I dont have Exchange 2019 to test with. so for the same folders, some see it and some don't?
and this is checked in the outlook client?
Hi @Dejan ,
According my tests for these days , you could refer to the following methods to see if there are any changes to it.
If the user still does not see the count of unread messages after the above operations, as a workaround, I recommend that you choose to use the outlook desktop client. Because the Outlook for Windows is more powerful and efficient, we can make more setting changes to it.
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