Unread mail count stays unchanged when emails are read

Raza 1 Reputation point
2022-10-11T10:26:23.03+00:00

Emails that are marked as read in shared mailbox does not change the count of unread emails. The message handling in mail settings is set to 'Mark displayed items as read when the selection changes'. The issue is with outook.office.com, not with the outlook app. Please help, thanks.

Outlook | Windows | Classic Outlook for Windows | For business
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