Print redirection stops working

Question

A user recently opened a ticket that he couldn’t print when remoted in to a local printer. It has been working fine in the past so I’m wondering if it can be something with Windows Updates perhaps.

Both locations are linked via hardware (Sonicwall site-to-site) VPN. Print redirection is enabled in his RDP shortcut. he is remoting in directly to his PC at the other office, not through a server. I remoted into the location where the user and printer were located and opened up the print queue. First, I tested printing a Windows test page to the Konica 554 locally and it was sent over and printed. Next, I left that queue open and tried the same but from his RDP connection and I could see the print job was never sent over.

I tried restarting the print spooler on the remote PC and local but that did not make a difference. Rebooting worked but it seems to be only temporary as I did that for him last week to resolve this and thought it was a one-time issue as he never reboots his machine but today we have the same problem. Rebooting worked again but I’m sure it’s going to happen in the future.

Is there a log that I can check on the remote PC to figure out why it’s not sending the print job to the queue?

Both local and remote computers are Win 10 Pro 1909

Answer 1

Hi,

1. When we redirect local "Microsoft Print to PDF" to remote session on local win10(1909),will the same issue happen on "Microsoft Print to PDF(redirected)" on remote win10(1909)?
2. Is easy printer driver used for Konica 554 on remote win10 computer? (Printer Properties > Advanced >Driver)
   
3. Event Logs Local win10
   event viewer\windows logs\application, system
   event viewer\windows logs\applications and services logs\microsoft\windows\printservice Remote win10
   event viewer\windows logs\application, system
   event viewer\windows logs\applications and services logs\microsoft\windows\printservice
   event viewer\windows logs\applications and services logs\microsoft\windows\termininalservice-printers

Thanks,
Eleven

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