Usually what happens is the server requires the TLS protocol but the client targets a framework that does not support the TLS version. The first step is figuring out what version of TLS is required. then make sure the client supports the required TLS version.
Transport Layer Security (TLS) best practices with the .NET Framework.
Below links can help you set the TLS version in the windows server and client:
How to enable TLS 1.2 on the site servers.
How to enable TLS 1.2 on clients.
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