Host Cannot See Participant Camera In Teams

Question

Host Cannot See Participant Camera In Teams

Iniobong Nkanga 2,061

Hello

Please i need your help on this issue.

During Teams meeting the host cannot See Participant Camera In Teams.

This started happening almost a month ago, we cannot see participant video in Teams Desktop App.

If we use Teams Web Client, it works fine without any issues. But this does not happen all the time though, it is intermittent issue but cannot be reproduce with few tries.

There was no network changes made in last 2 months. It is happening only when we are using our conference room machines (intune managed). It is not happening with all other local machines.

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Answer 1

SokiGuo-MSFT 31,551 Microsoft External Staff

Hi @Iniobong Nkanga

Can it be used if it is not managed?

According to your description, there may be a problem with the meeting room equipment. You could try resetting your device to see if that works. To narrow it down, here are some

troubleshooting you could try：

Check if the host has a problem with changing a computer device.
Check your drivers. When your camera isn't working in Windows 10 (or if you're using an external webcam), it might be a problem with your drivers.
Check if your camera is in use. To make sure you can use your camera in Teams.
Check for Windows and driver updates.

For more details about camera isn't working in Teams, you could refer to: https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade?ui=en-US&rs=en-US&ad=US

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Iniobong Nkanga 2,061 Reputation points

2022-12-01T14:54:59.983+00:00

Thank you for your reply.

It seems I had to disable GPU hardware acceleration, so host can view participants camera.

Why do we have to disable it all of sudden? do have an idea.

Since we disabled it, now Control sharing started working as well in teams.

When it is enabled & user Request Control Sharing, representer do not even see the control request.

If we disable it we would not be able to use Teams optimization, isn’t that the case ?

I was just wondering how this was solved while using Teams optimization ?
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2022-12-02T08:01:12.747+00:00

Hi @Iniobong Nkanga
GPU acceleration is not available for all optimizations. When you have a powerful, stable GPU, enabling hardware acceleration will allow you to get the most out of it in all supported applications. If your hardware isn't as powerful, enabling GPU acceleration may increase the load on Teams.
In short, enable hardware acceleration wherever you can if you have good hardware and disable it if you have bugs/stability issues.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2022-12-07T09:53:41.253+00:00

Hi @Iniobong Nkanga
Is there any progress on this issue? Is the following suggestion useful?
If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

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Host Cannot See Participant Camera In Teams

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