Hybrid joined devices don´t show there OS

Question

Hybrid joined devices don´t show there OS

Jochen Tetteroo 1

Hello,

we have a problem in our Azzure AD. Our PCs are hybrid joined. All works fine. Only the OS is not shown. The OS Version is there.
But we need the OS version for MS Intune. So what could cause this problem?
Some new devices also show there OS.
![270571-image.png ]1

Also the owner is not there

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2022-12-16T22:26:12.413+00:00

I was not able to reproduce this issue in my own tenant, but did find some troubleshooting steps in this related thread for updating the operating system profile if it's not reflecting properly. I've also reached out to a few contacts to ask for more troubleshooting steps since I have not experienced this issue in my own tenant. I will reach back out once I have a response from them and am able to complete more testing.
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-01-10T00:06:46.627+00:00

I haven't heard back from the product team but have bubbled this up again with them. I still am unable to reproduce this in my own tenant but will let you know as soon as I have a response.

1 answer

Your answer

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2022-12-16T22:26:12.413+00:00

I was not able to reproduce this issue in my own tenant, but did find some troubleshooting steps in this related thread for updating the operating system profile if it's not reflecting properly. I've also reached out to a few contacts to ask for more troubleshooting steps since I have not experienced this issue in my own tenant. I will reach back out once I have a response from them and am able to complete more testing.
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-01-10T00:06:46.627+00:00

I haven't heard back from the product team but have bubbled this up again with them. I still am unable to reproduce this in my own tenant but will let you know as soon as I have a response.

Answer 1

Hi @Jochen Tetteroo ,

I heard back from the product team and normally this issue occurs if the default sync rule has been modified not to sync the deviceOSType. Please check your sync rules and verify that the sure deviceOSType is properly configured (or not modified). https://learn.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sync-change-the-configuration

If this does not apply to your situation, let me know and I can troubleshoot over email or get a support case created to address this issue.

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Hybrid joined devices don´t show there OS

1 answer

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