CompanyPortal fails to install with Error -2145107923

Question

CompanyPortal fails to install with Error -2145107923

Martin Stegner 1

Hello everyone,

Im trying to deploy the Microsoft CompanyPortal App to a Windows 11 22H2 Education Client via InTune but it fails with the Error Code -2145107923

Other Online Apps, like Microsoft Whiteboard, install successfully and also removing Apps works fine. I tried to find something about this Error Code in the Microsoft Learn but didnt find any entry for it. Can someone tell what this Error is about or how to solve it?

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Answer 1

Lu Dai-MSFT 28,501

@Martin Stegner Thanks for posting in our Q&A.

For this issue, we appreciate your help to check some information:

Did you deploy online CompanyPortal App? If yes, please make sure that this online app is deployed to a user group.
https://learn.microsoft.com/en-us/mem/intune/apps/windows-store-for-business#before-you-start
Please check if the connector between intune and Microsoft Store for Business is active. Please click on Tenant Admin > Connectors and tokens > Microsoft Store for Business in intune portal.
It is suggested to try to deploy offline CompanyPortal App and check if it is installed successfully.

If there is anything update, feel free to let us know.

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Martin Stegner 1 Reputation point

2022-12-19T07:01:39.253+00:00

Hello @Lu Dai-MSFT

Yes, i chose the online CompanyPortal App, but i didnt assigned it to a user group, i assigned it to the "All Devices"-Group. But I also did the exact same config to the online App Microsoft Whiteboard and it works fine. Is it better to work with the offline variant for deployment with InTune?

The Connector to the Business Store is active and synced last time about an hour ago.
Lu Dai-MSFT 28,501 Reputation points

2022-12-19T07:40:53.36+00:00

@Martin Stegner Thanks for your update. I usually deploy offline CompanyPortal App. Online app installations are managed by the store and Offline apps are installed by Intune. Please try and check if it works.
Martin Stegner 1 Reputation point

2022-12-19T09:48:52.833+00:00

@Lu Dai-MSFT Thanks for the advice. Changing to the offline variant of the app worked and it got installed on the client. But this leaves one more question: How do I best manage Apps via InTune that are only available in the online variant?
Lu Dai-MSFT 28,501 Reputation points

2022-12-20T02:19:39.187+00:00

@Martin Stegner If only have online app, it is suggested to deploy it to user groups. Not sure why you can deploy online apps to device groups successfully. But it is not a recommend action.

Thanks for your understanding.

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CompanyPortal fails to install with Error -2145107923

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