Unable to reschedule my exam

Question

I have my Microsoft Azure Fundamentals exam on the 8th of January and I am trying to reschedule it via the link from my account. I see a message saying that I am being directed to the Pearson site but I end up landing in Microsoft login screen. When I enter my account details that I have registered for the exam, I am getting an error saying that, we are having trouble signing in. I have tried multiple times by resetting and changing the passwords and nothing seems to work and keep getting the same error. I have even contacted Pearson and I am told that only Microsoft can reset my account. Need help or direction to get this fixed and able to reschedule my exam. Thanks.

Answer 1

Hi,

Microsoft Training & Certification is supported on their own dedicated forums, please try there:

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"
Microsoft Certification - Profile General: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_inquiry
Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Pearson VUE Support:
Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact