You cannot access this right now

Question

"Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin." is displayed when I log in and connect to VPN.

I was able to log in and connect before

Error Code: 53003
Request Id: 89b4557b-ed11-4a79-81de-795fe4dc6502
Correlation Id: e94e746f-8369-4ec0-b262-f6b44ef40973
Timestamp: 2023-01-04T01:37:21.852Z
App name: Windows VPN Client
App id: 9921cdce-9dd2-4da4-a6e9-f047e4d56dc9
IP address: 113.142.59.34
Device identifier: a44c0206-093c-43e0-8804-9a284510104c
Device platform: Windows 10
Device state: Compliant

Answer 1

Hello,

This error is usually due to some Conditional Access policy. In some cases, there may be certain account or system restrictions such as preinstalled certificates, token usb key, geographical location, etc... that will be needed to log in. Basically the error 53003 means that your authentication was correct, but there are other requisites not met.

The suggestion is to check with the administrator of the VPN server. For reference you can read the next article: https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/troubleshoot-conditional-access

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