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not able to log in n azure portal with account "******@hclazureersmts.onmicrosoft.com" only

Priya Srivastava (HCL AMERICA INC) 15 Reputation points Microsoft External Staff
2023-01-18T09:07:47.9533333+00:00

we are not able to log in n azure portal with account "******@hclazureersmts.onmicrosoft.com" only. And it is giving error

******@hclazureersmts.onmicrosoft.com

You can't get there from here

Your sign-in was successful, but your device must be registered with HCL-AZURE-ERS-MTS before you can use this site.

Since you're using Chrome, you need to install this extension. You must be on Windows 10 version 1703 and above. Alternatively, you can use Microsoft Edge or Internet Explorer to access this application.

If you're not planning to do this right now, you might still be able to browse to other HCL-AZURE-ERS-MTS sites. Otherwise, sign out to protect your account.

Need urgent help on this

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  1. Carlos Solís Salazar 18,201 Reputation points MVP Volunteer Moderator
    2023-01-19T12:12:13.37+00:00

    Thank you for asking this question on the Microsoft Q&A Platform.

    From another Global Administrator account, you should validate that the user doesn't have any Conditional Access configured.

    Let me know how it goes.

    Hope this helps!

    Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.

    NOTE: To answer you as quickly as possible, please mention me in your reply.

    1 person found this answer helpful.

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