Adding Question Answering URL sources started to fail constantly after more than 20 minutes in 'running' state, however previously the same URL has been added with success and quickly (less than a minute).

Question

Adding Question Answering URL sources started to fail constantly after more than 20 minutes in 'running' state, however previously the same URL has been added with success and quickly (less than a minute).

Vitalii Hurin 5

Hello! Could you please help me with the following issue. Adding URL sources to Question Answering Knowledgebase fails after more than 20 minutes in 'running' state. The behaviour is the same for using either UI or API.
3-4 days ago (01/27/2023) adding of the same URL has being finished with success and has being taking less than a minute.
The URL I've tried to add is this one: https://customersupport.spirit.com/en-us/category/?id=CAT-01035

YutongTie-MSFT 53,966 Reputation points Moderator

2023-01-31T06:31:53.5266667+00:00

Hello Vitalii Hurin Thanks for reaching out to us, we are checking on this this issue internally.
Chandra Chinta 0 Reputation points Microsoft Employee

2023-01-31T09:17:58.2866667+00:00
URL and File Uploads (Excel, tsv) are failing with below errors.

URL i tried from https://github.com/MicrosoftDocs/azure-docs/blob/main/articles/cognitive-services/language-service/question-answering/how-to/create-test-deploy.md

Failed to extract QnAs from the source - ExtractionFailure: Unsupported / Invalid url(s). Failed to extract Q&A from the source

FileHandler could not be initialized for file.59adedda-da4b-867b-55a3-528d8347fd91-SampleKBReplica.zip undefined
Chandra Chinta 0 Reputation points Microsoft Employee

2023-01-31T09:19:14.2566667+00:00

While import it will show two options Excel, tsv,

During upload it will expect only Zip format.

3 answers

Your answer

YutongTie-MSFT 53,966 Reputation points Moderator

2023-01-31T06:31:53.5266667+00:00

Hello Vitalii Hurin Thanks for reaching out to us, we are checking on this this issue internally.
Chandra Chinta 0 Reputation points Microsoft Employee

2023-01-31T09:17:58.2866667+00:00

URL and File Uploads (Excel, tsv) are failing with below errors.

URL i tried from https://github.com/MicrosoftDocs/azure-docs/blob/main/articles/cognitive-services/language-service/question-answering/how-to/create-test-deploy.md

Failed to extract QnAs from the source - ExtractionFailure: Unsupported / Invalid url(s). Failed to extract Q&A from the source

FileHandler could not be initialized for file.59adedda-da4b-867b-55a3-528d8347fd91-SampleKBReplica.zip undefined
Chandra Chinta 0 Reputation points Microsoft Employee

2023-01-31T09:19:14.2566667+00:00

While import it will show two options Excel, tsv,

During upload it will expect only Zip format.

Answer 1

Vitalii Hurin 5

Hi @Chandra Chinta
Does this mean it's globally broken? What are the next steps for fixing this?

Answer 2

Vitalii Hurin 5

@Chandra Chinta
My issue is about adding URL, not file uploading.

Answer 3

Vitalii Hurin 5

@Chandra Chinta
Hi, are there any updates on this?

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Adding Question Answering URL sources started to fail constantly after more than 20 minutes in 'running' state, however previously the same URL has been added with success and quickly (less than a minute).

3 answers

Your answer