What can I do if someone locked in a remote code to gain access to my computer?

Question

Someone has gained access to my computer and locked on some kind of remote code at the locked/log in page before the desktop. They can get access to my data and accounts. Not sure how to get it off. Now when I log in it says a pin is required then tells me to enter in “A1B2C3” as the challenge phrase to log in.

Answer 1

Hi

The first step would be to unplug the network from the computer, as technically speaking someone else now control your computer remotly.

If you are certain it was hacked, I would ask someone to plug your hard drive inside another computer to be able to copy your data if you dont have a backup near.

I would replug the hard disk, format, reinstall and after restore the needed files, that possibly you was able to scan for virus on them before restoring.

Answer 2

Hello

Thank you for your question and reaching out. I can understand you are having query\issues related to your computer locked in a remote code.

1. Please disconnect from Network and start computer is safe mode or Plug Hard Disk to different computer as secondary disk to recover your Data.
2. Install latest version of Antivirus and do the Full scan of your computer

3.After you recover your DATA then format the Disk and Reinstall Windows.

--If the reply is helpful, please Upvote and Accept as answer--