Error accessing DNS Lookup and VD's on EAC

Question

Error accessing DNS Lookup and VD's on EAC

Fenton, Mark 80

Hi, We currently have the following exchange environment, one exchange 2013 server on-prem, and one exchange 2016 hybrid VM. When we go into EAC and open the Severs and click on our new Hybrid server, then click the DNS Lookup within or the OWA we are getting "Access is Denied (Exception from HRESULT:0x80070005)(E_ACCESSDENIED), then if we try click the Outlook Anywhere on this new server we are getting this Error: "An IIS directory entry couldn't be created: The error message is Access Denied. HRESULT = 2147024891.

Mail flow is working fine, OWA/ECP work fine, Both servers are members of all the same groups, all permissions in IIS are matched the same. Not sure of what else to look for.

Any help is appreciated.

Aholic Liang-MSFT 13,886 Reputation points Microsoft External Staff

2023-02-13T10:03:43.0566667+00:00

Hi,

Just checking in to see how things are going on with this thread.

If the reply was helpful, you can click the "Accept Answer" button under this post so that other's with similar question can benefit from this thread as well.

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Aholic Liang-MSFT 13,886 Reputation points Microsoft External Staff

2023-02-28T04:46:23.4233333+00:00

Hi @Fenton, Mark ,

I'm here to confirm with you if your issue has been resolved.

If the problem is successfully solved, you can share your solution or accept the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

2 answers

Your answer

Aholic Liang-MSFT 13,886 Reputation points Microsoft External Staff

2023-02-13T10:03:43.0566667+00:00

Hi,

Just checking in to see how things are going on with this thread.

If the reply was helpful, you can click the "Accept Answer" button under this post so that other's with similar question can benefit from this thread as well.

If you still have further questions or concerns, feel free to post back.
Aholic Liang-MSFT 13,886 Reputation points Microsoft External Staff

2023-02-28T04:46:23.4233333+00:00

Hi @Fenton, Mark ,

I'm here to confirm with you if your issue has been resolved.

If the problem is successfully solved, you can share your solution or accept the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Answer 1

Hi @Fenton, Mark ，

one exchange 2013 server on-prem, and one exchange 2016 hybrid VM.

To avoid misinterpreting your description, I would like to confirm with you whether Exchange 2013 and Exchange 2016 coexist in your environment and are not hybrid with Exchange Online.

If so, for the " An IIS directory entry couldn't be created " error on the on-premises server, you can refer to the following general troubleshooting steps:

All Exchange servers are members of the Exchange Trusted Subsystems group.
The Exchange Trusted Subsystems group belongs to the Administrators group for each Exchange server.
The Exchange Trusted Subsystem group is a member of the Exchange Windows permission group.
Start IIS Manager Navigate to -> Web Site -> Default Web Site Right-click Default Web Site and select Permissions Add Exchange Trusted Subsystem and grant Full Control to restart IIS Restart the Exchange server.
5.Check that the three default self-signed certificates are installed in all Exchange servers.

If the problem persists, feel free to post back and let's look for other solutions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Answer 2

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Error accessing DNS Lookup and VD's on EAC

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