Post successful deploying django application using Azure web apps I can only see 500 Internal server error page only when Debug=False

Question

Post successful deploying django application using Azure web apps I can only see 500 Internal server error page only when Debug=False

varun kumar rachamalla 0

I followed this documentation https://learn.microsoft.com/en-us/azure/app-service/tutorial-python-postgresql-app?tabs=django%2Cmac-linux#i-get-an-error-when-running-database-migrations to deploy my Django based web application over cloud with PostgreSql DB, everything went well and server is up and running, when I navigated to the link generated by azure page to check my website, I can only see 500 Error Page. Once the website is pushed to Azure cloud, production.py will come in to picture where Debug=False.

Main urls.py are aligned perfectly and running perfectly in local environment. Screenshot 2023-02-24 at 9.25.56 AM

The same application ran perfectly in local environment without any issue, but in production environment it's failing to load the navigated urls. I tried to debug the issue but the issue still remain same.

I followed this link https://learn.microsoft.com/en-us/answers/questions/449267/500-server-error-on-django-on-app-service-when-deb?comment=question#newest-question-comment to update and check anything, but no use.

Looking forward to hear valuable inputs to resolve my issue.

Link 1 :: https://learn.microsoft.com/en-us/azure/app-service/tutorial-python-postgresql-app?tabs=django%2Cmac-linux#i-get-an-error-when-running-database-migrations

Link 2 :: https://learn.microsoft.com/en-us/answers/questions/449267/500-server-error-on-django-on-app-service-when-deb?comment=question#newest-question-comment

brtrach-MSFT 17,731 Reputation points Microsoft Employee Moderator

2023-02-24T20:39:39.2966667+00:00
@varun kumar rachamalla It seems like you are facing an issue with your Django based web application deployed over Azure cloud. The issue is that you are only able to see 500 Internal server error page when Debug=False.

HTTP 500 errors are rather vague and generic so we should focus on narrowing down the issue by reviewing the logs further or see if we can locate a HTTP_Substatus code.

Let's first see if we can locate a HTTP_Substatus code, which will help us better understand exactly what type of HTTP 500 error you are encountering.

Enable web server logging for your web app. This should record not only the HTTP code but the sub_status code.

To enable web server logging for Windows apps in the Azure Portal navigate to your app and select App Service logs. For Web server logging, select Storage to store logs on blob storage, or File System to store logs on the App Service file system.

Wait a few minutes for the logging to turn on.

Generate a few requests to your site that will result in the 500 error.

Wait a few minutes for the errors to appear in the logs.

Review the logs specifically looking for the status (500) and substatus columns.

Please share with us the substatus of the 500 requests so we can correlate that to our internal list of substatus code meanings.

Further, while you wait for my response, the next item on the checklist would be for you to look at your database connection and ensure it is healthy.

You can verify your database connection on an Azure web app by following these steps:

Connect to your Azure web app using Remote Debugging.

Open the Azure portal and navigate to your Azure web app.

In the Azure portal, click on the Debug console option and select CMD.

In the CMD console, navigate to your application's root directory.

Run the following command to verify the database connection:

python manage.py dbshell

If the database connection is working, you will be able to connect to the database and run SQL commands. If the database connection is not working, you will receive an error message indicating the issue.

You can also check the logs for any error messages related to the database connection.

We look forward to hearing the substatus code and hope you are able to verify there is a healthy database connection.

Share via

Post successful deploying django application using Azure web apps I can only see 500 Internal server error page only when Debug=False

Your answer