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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 44%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Dear Support,
My sangay@xxxxxxxxxxxxxxxxx account is block. I process to unlock my account i will get message We cannot send a text message to this number. Why this message show? if there another process to unlock my account please inform me.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Hi @Mukesh Kumar Rauniyar ,
Looks like your issue related to your account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client and we will remove "Outlook Management" tag.
In addition, considering that the screenshot you provided contains personal information, I have hidden it in order to avoid privacy disclosure. Please remember to hide your personal information before uploading.
Hi,
Can you try the global numbers to get this unlock as you might have to prove the ownership of account/tenant . https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Hope this helps.
JS
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