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Hi all,
we are going to Switch from Server 2012R2 to Server 2019.
We need to convert our licences to RDS User CALs for Server 2019.
Normaly we would write a Mail to one of the above mentioned adresses but they are either out of service or unreachable
"550 5.4.1 Recipient address rejected: Access denied. [CB1PEPF00003D78.namprd00.prod.outlook.com 2023-03-14T08:04:56.419Z 08DB243CD4F0F35F]" / Mailbox not found, no access, or command rejected [-1919]
MS Phone support also directed me to the mentioned adresses
Is there another way to Convert the RDS User CALs?
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Afraid you'll need new Cals.
You can't use RDS CALs for earlier versions to access later versions of Windows Server, but you can use later versions of RDS CALs to access earlier versions of Windows Server.
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Just checking if there's any progress or updates?
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Yes you are right, but they are converting your bought licenses to match the server you have, atleast thats what they did previously for us. (Last time January 2022)
somehow in the last year the email adress was taken offline
If you're asking about software assurance then you'll need to contact the volume center for assistance.
https://www.microsoft.com/en-us/licensing/existing-customer/activation-centers
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they also gave me the mentioned mail adress because obviously no one wants to go through 18 diffrent keys and server ids via phone
so either the adress tslm@microsoft.com doesn't work temporarly or their own support doesnt know the discontinue
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--