How to prevent double dialing number in PSTN calls on Teams via PowerShell or any other way?

Vinod Survase 4,781 Reputation points
2023-03-28T02:31:25.6466667+00:00

How to prevent double dialing number in PSTN calls on Teams via PowerShell or any other way?

There are few users in environment reporting intermittent issue when making outbound PSTN calls from Teams client. A few seconds after initiating the call they can hear second ring back tone which continues even after the first call is established, causing distraction until the second call is dropped. Both calls are visible in user's call history.

How do we resolve this?

Microsoft 365 and Office | Skype for Business | Windows
Microsoft Teams | Microsoft Teams for business | Other
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2 answers

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  1. Joshua Earney 5 Reputation points
    2023-10-09T20:44:27.7+00:00

    I don't use any VPN services and I have the same problem very frequently.

    1 person found this answer helpful.
    0 comments No comments

  2. N Sarath Chandra Yadav 0 Reputation points
    2023-05-15T17:34:38.9033333+00:00

    Hello,

    This issue appears to be with VPN connection. As users who ever working on VPN, we found the dual dialing issue. 1 call gets answered and the other goes to VM.

    • So I asked the users to test with & without the VPN connection. And it seems to be the culprit.

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